WE CREATE FLOW BETWEEN BUSINESS, PEOPLE AND TECHNOLOGY

We design holistic customer and user experiences that create value for business.

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Yesterday is history, tomorrow is a mystery and today is a gift. That is why it is called The Present! Didnt expect this depth in a golf shop. #insight #reflection #people #golf #shop #grateful #servicedesign

Happy Birthday Adriana!🍰🍾🤩🎈🎉🎈
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Photo by intern Chris Scully
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#servicedesign #changemanagement #malmö #mondaymotivation #mondaymood #partyparty #officelife #sweden #birthdaycake #employeeengament

Best gift ever! Minions and cava! You know me so well 💪👌 #office #team #birthday #surprise

Thank you Bella, Christian, Jacob, Viktoria, Monika, Magnus, Eric and Mattias for the nice surprise today ❤️ Great rawfood cheesecake and lovely gifts! You guys are the most empathetic and considerate people I am honored to be working with! Design people for president! #employeeengagement #birthday #experience #office #team #people #behaviour #servicedesign #empathy #friends

Practicing mindfulness while stuck behind a recycle van. Fighting feelings of being late to a workshop with 30 people. 😬🙏🧘🏻‍♀️

Nice Tenco evening hangout with @klasgladh But should have been more beers involved! #servicedesign #innovation #processdesign #customerexperience #userexperience #empathy #changemanagement #transformation #googlehangout #collaboration #creativity #people #behaviour

World café facilitation method with phycisians, nurses and product owners. Great insights to the work ahead disrupting healthcare in Sweden. #regionskåne #cerner #healthcare #disruption #workflows #processdesign #facilitation #customerexperience #userexperience #employeeengagement #malmö #lund #skåne #mediconvillage #worldcafe #people #phycisians #nurses #productowners #designmethodology #change #changemanagement #design #innovation #creativity

Great visit at the Nespresso B2B office today. Alexander made us drewl over this beauty. And of course we got great coffee! #nespresso #nespresso.se #coffee #office #sverigessnyggastekontor #malmö #b2b #changemanagement #designmethodology #servicedesign #customerexperience #employeeexperience #cx #ux #userfriendly #retro

Healthcare workflows in place with support from phycisians and nurses. Now its time to start building the playroom environment and test workflows and new technology. #healthcare #regionskane #patientexperience #employeeengagement #workflow #processes #technology #medtech #it #informationtechnology #physicians #nurses #serviceblueprint #hospital #malmö #lund #mediconvillage

Yesterday is history, tomorrow is a mystery and today is a gift. That is why it is called The Present! Didnt expect this depth in a golf shop. #insight #reflection #people #golf #shop #grateful #servicedesign

Happy Birthday Adriana!🍰🍾🤩🎈🎉🎈 . . Photo by intern Chris Scully . . #servicedesign #changemanagement #malmö #mondaymotivation #mondaymood #partyparty #officelife #sweden #birthdaycake #employeeengament

Best gift ever! Minions and cava! You know me so well 💪👌 #office #team #birthday #surprise

Thank you Bella, Christian, Jacob, Viktoria, Monika, Magnus, Eric and Mattias for the nice surprise today ❤️ Great rawfood cheesecake and lovely gifts! You guys are the most empathetic and considerate people I am honored to be working with! Design people for president! #employeeengagement #birthday #experience #office #team #people #behaviour #servicedesign #empathy #friends

Practicing mindfulness while stuck behind a recycle van. Fighting feelings of being late to a workshop with 30 people. 😬🙏🧘🏻‍♀️

Nice Tenco evening hangout with @klasgladh But should have been more beers involved! #servicedesign #innovation #processdesign #customerexperience #userexperience #empathy #changemanagement #transformation #googlehangout #collaboration #creativity #people #behaviour

World café facilitation method with phycisians, nurses and product owners. Great insights to the work ahead disrupting healthcare in Sweden. #regionskåne #cerner #healthcare #disruption #workflows #processdesign #facilitation #customerexperience #userexperience #employeeengagement #malmö #lund #skåne #mediconvillage #worldcafe #people #phycisians #nurses #productowners #designmethodology #change #changemanagement #design #innovation #creativity

Great visit at the Nespresso B2B office today. Alexander made us drewl over this beauty. And of course we got great coffee! #nespresso #nespresso.se #coffee #office #sverigessnyggastekontor #malmö #b2b #changemanagement #designmethodology #servicedesign #customerexperience #employeeexperience #cx #ux #userfriendly #retro

Healthcare workflows in place with support from phycisians and nurses. Now its time to start building the playroom environment and test workflows and new technology. #healthcare #regionskane #patientexperience #employeeengagement #workflow #processes #technology #medtech #it #informationtechnology #physicians #nurses #serviceblueprint #hospital #malmö #lund #mediconvillage

We use service design methodology to create solutions that make work and life easier, clearer, and more valuable for everyone

1. Discover the outside-in perspective

We gather data on your customer experience and behaviour to determine the strategy for your business goals.

2. Evaluate during innovation and improvement

We innovate by co-creation and involve your stakeholders in testing designs for efficient decisions forward.

3. Deploy quality assured services

By involving and testing early in the process we make sure you are on track with your business improvements and deliver quality.

Customer-driven and business focused

We help you design services based on actual data from people’s behavior and preferences and make sure they stay aligned with the needs of your business. Service design eliminates the guesswork and focuses your teams effort on what counts. We co-create design solutions in a visual process that result in service blueprints, requirement specifications and or prototypes.

Our Team

Tencollaborators

Adriana Azinovic

Adriana is specialized in co-creation with stakeholders mixing business analysis, customer experience and service design tools.

Magnus Nilsson

Magnus is a conceptual designer using his strenghts as a full stack developer with a passion for research and requirement analysis.

Mattias Nordgren

Mattias is an experienced Enterprise Architect. He is outgoing, calm and entrepreneurial with a good portion of determination and persistency.

Monika Zielińska

Monika is a service designer with a background in linguistics and multimedia. She is an observer motivated to define problems and make solutions for a big impact.

Eric Ericsson

Eric is an experienced front end developer turning business requirements and user needs into prototypes and solutions.

Viktoria Ekberg

Viktoria has a broad experience of different roles in international organisations. With an engeneering and design background she is focused on solving problems based on different organisational needs.

Jakob Håkonsson

Jakob is an interaction designer and master of sketching and prototyping. He is skilled in conducting qualitative research and creating meaningful design through user involvement.

Christian Scully

Christian is a Service Systems Designer passionate about service innovation and creating great customer experiences. He is a content creator and skilled photographer.

Izabella Rudics

Izabella is a service designer with a background in product design who loves to work with users to identify their needs and create pleasurable and enriching experiences with and for them.

Thomas Glennow

Thomas uses his analytical skills and technical experience to increase the value you get out of your information technology investment.

Your Face Here

If you would like to be a part of this talented team please go ahead and contact us.

Tenco

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