WE CREATE FLOW BETWEEN BUSINESS, PEOPLE AND TECHNOLOGY

We design holistic customer and user experiences that create value for business.

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An intense day with the Business development team at Skanska. Our certified design sprinters supporting with new methodology and tools for collaborative problem solving. #change #design #designsprint #designsprints4change #skanska #workshop #postit #multidiciplinary #team #office #experiencedesign #customerexperience #people #problems #solutions #malmö #humlegatan4

Glögg and Christmas beer tasting at the office. Special guest star invited was Simona from Italy, a talented service design Master student at Aalborg University Copenhagen who supported us greatly with our GovJam this year. #thankful #team #people #glögg #christmasdecorations #teamwork #office #christmas #cozy #fun #designers #design #servicedesign #change #changemanagement #problemsolving #conceptdevelopment #malmö #Copenhagen

Some of us long for christmas more than others 🙌 Here is our intern Hanna who officially starts her new job at Tenco in January 🤗 It was a perfect fit! Welcome aboard! #newbeginnings #intern #christmas #welcome #change #design #problemsolving #facilitation #changemanagement #servicedesign #conceptdevelopment #hyperisland #office #malmö #team

Jennifer and Hanna attending an inspirational innovation Meetup at Studio Malmö yesterday. #innovation #studiomalmö #change #team #people #changemanagement #conceptdevelopment #malmö #studio #design #impact #hackforsweden

Viktoria mapping out the change in healthcare using cocreation with patientinvolvement, healthcare staff and informatics staff. #processdesign #processes #patientexperience #healthcare #workshop #employeeengagement #cocreation #change #changemanagement #skåne #regionskåne #processmapping #lund #malmo

Today on the schedule - Cocreating a workshop concept. #conceptdevelopment #postit #cocreation #team #teamwork #people #creativity #processdesign #change #changemanagement #design #innovation #kitchen #office #malmö #humlegatan4 #horizontaldesign

Some things are just bridging our inner barriers and we just go nuts like a bunch of kids. It helps having a teenager visiting the office inspiring us to design and ask different questions! #people #laughter #giggles #office #snowglobe #letitsnow #elsa #frost #malmö #christmasiscoming #design #creativity #team #intern #detskasnöa #snowingallovertheworld

Morning yoga in the office greenhouse 🙏🏼🧘🏽‍♂️ #friday #yoga #morning #goodstart #malmö #office #people #reflection #team #giggles

...meanwhile in Amsterdam. Viktoria rocking those blueprints and customer journeys! #servicedesign #servicedesigndoing #serviceblueprint #customerjourney #customerjourneymapping #cx #ux #people #postit #designthinking #designthinkers #amsterdam #processes

An intense day with the Business development team at Skanska. Our certified design sprinters supporting with new methodology and tools for collaborative problem solving. #change #design #designsprint #designsprints4change #skanska #workshop #postit #multidiciplinary #team #office #experiencedesign #customerexperience #people #problems #solutions #malmö #humlegatan4

Glögg and Christmas beer tasting at the office. Special guest star invited was Simona from Italy, a talented service design Master student at Aalborg University Copenhagen who supported us greatly with our GovJam this year. #thankful #team #people #glögg #christmasdecorations #teamwork #office #christmas #cozy #fun #designers #design #servicedesign #change #changemanagement #problemsolving #conceptdevelopment #malmö #Copenhagen

Some of us long for christmas more than others 🙌 Here is our intern Hanna who officially starts her new job at Tenco in January 🤗 It was a perfect fit! Welcome aboard! #newbeginnings #intern #christmas #welcome #change #design #problemsolving #facilitation #changemanagement #servicedesign #conceptdevelopment #hyperisland #office #malmö #team

Jennifer and Hanna attending an inspirational innovation Meetup at Studio Malmö yesterday. #innovation #studiomalmö #change #team #people #changemanagement #conceptdevelopment #malmö #studio #design #impact #hackforsweden

Viktoria mapping out the change in healthcare using cocreation with patientinvolvement, healthcare staff and informatics staff. #processdesign #processes #patientexperience #healthcare #workshop #employeeengagement #cocreation #change #changemanagement #skåne #regionskåne #processmapping #lund #malmo

Today on the schedule - Cocreating a workshop concept. #conceptdevelopment #postit #cocreation #team #teamwork #people #creativity #processdesign #change #changemanagement #design #innovation #kitchen #office #malmö #humlegatan4 #horizontaldesign

Some things are just bridging our inner barriers and we just go nuts like a bunch of kids. It helps having a teenager visiting the office inspiring us to design and ask different questions! #people #laughter #giggles #office #snowglobe #letitsnow #elsa #frost #malmö #christmasiscoming #design #creativity #team #intern #detskasnöa #snowingallovertheworld

Morning yoga in the office greenhouse 🙏🏼🧘🏽‍♂️ #friday #yoga #morning #goodstart #malmö #office #people #reflection #team #giggles

...meanwhile in Amsterdam. Viktoria rocking those blueprints and customer journeys! #servicedesign #servicedesigndoing #serviceblueprint #customerjourney #customerjourneymapping #cx #ux #people #postit #designthinking #designthinkers #amsterdam #processes

We use service design methodology to create solutions that make work and life easier, clearer, and more valuable for everyone

1. Discover the outside-in perspective

We gather data on your customer experience and behaviour to determine the strategy for your business goals.

2. Evaluate during innovation and improvement

We innovate by co-creation and involve your stakeholders in testing designs for efficient decisions forward.

3. Deploy quality assured services

By involving and testing early in the process we make sure you are on track with your business improvements and deliver quality.

Customer-driven and business focused

We help you design services based on actual data from people’s behavior and preferences and make sure they stay aligned with the needs of your business. Service design eliminates the guesswork and focuses your teams effort on what counts. We co-create design solutions in a visual process that result in service blueprints, requirement specifications and or prototypes.

Our Team

Tencollaborators

Adriana Azinovic

Adriana is specialized in co-creation with stakeholders mixing business analysis, customer experience and service design tools.

Magnus Nilsson

Magnus is a conceptual designer using his strenghts as a full stack developer with a passion for research and requirement analysis.

Mattias Nordgren

Mattias is an experienced Enterprise Architect. He is outgoing, calm and entrepreneurial with a good portion of determination and persistency.

Monika Zielińska

Monika is a service designer with a background in linguistics and multimedia. She is an observer motivated to define problems and make solutions for a big impact.

Eric Ericsson

Eric is an experienced front end developer turning business requirements and user needs into prototypes and solutions.

Viktoria Ekberg

Viktoria has a broad experience of different roles in international organisations. With an engeneering and design background she is focused on solving problems based on different organisational needs.

Josef Sahlberg

Josef is our Visual Designer with UX skills from many years of contributing to the success of big branding and change projects. His passion for holistic solutions is contagious.

Jennifer Larsson

Jennifer is an empathetic User Experience designer and studied nursing. She has a great eye for details in processes and contributes with delightful User Interfaces.

Hanna von Buxhoeveden

Hanna is a multifaceted designer solving problems with a collaborative drive using the latest in tools and methods to inspire teams and their creativity.

Thomas Glennow

Thomas uses his analytical skills and technical experience to increase the value you get out of your information technology investment.

Your Face Here

If you would like to be a part of this talented team please go ahead and contact us.

Tenco

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