We offer

Service Innovation and Improvement.

With Service Design we put Your Customers in the Center.

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Choosing the right channel as a customer touch point is important. Here a new take on traditional super market approach is tested on a church. Wonder if it solves the defined problem? #servicedesign #innovation #prototype #problemsolving #church #supermarket #businessmodel #lund #curious

Beautiful & inspiring Malmö. #architecture #city #design #creativity #inspiration #malmö #sweden #spring #office #neighbourhood #ourfavouritelunchspot

Great cocreation session with Humleklubben -our neighbour companies this morning. With great people comes great value. @yellowkidse @weareoppet @pa_communicado @oddhill.se @040_internet @goodmalmo @habanerodesign #people #companies #value #changemanagement #strategicdirection #conceptdevelopment #servicedesign #design #processoptimization #communication #visuals #workshop #inspiration #engagement #employeeexperience #customerexperience

New nice perspective of Malmö. We approve of this terrace and wait for the bbq invite. #malmö #team #collaboration #servicedesign #innovation #people #terrace #niceweather

Remembering the day a year ago in Stockholm. The vulnarability and the strenght we all go through which also unite people. ❤️ #stockholm #people

Great service design and brave innovation of a business model. Would be nice to remove some friction to a couple of scenarios and add some services here....maybe next Internship project? #servicedesign #friction #sunfleet #volvo #cars #transport #people #needs #behavior #empatheticdesign #change #innovation #malmö #app #booking #design #conceptdevelopment

Another cocreation and innovation session with the people of Malmö, hosted at Tenco :) Empathy is the new black! #innovation #skåneinnovationweek #skaneinnovationweek #malmö #people #empathy #cocreation #workshop #facilitation

Great business fika with Elin @folkuniversitetetregionsyd at AB Småland today when this beautiful complex thing caught my attention and inspired me. Complexity and simplicity in beautiful harmony 🧘🏻‍♀️#design #complexity #simplicity #harmony #inspiration #servicedesign #productdesign #balance #malmö #absmåland #absmaland #life #innovation

Easter evidence at the office. Soon a couple of days off for the team to gather energy and reflect. #office #easter #feathers #holiday #malmö #innovation #servicedesign #businessdevelopment #reflection #inspiration #energy #people #evidence

Choosing the right channel as a customer touch point is important. Here a new take on traditional super market approach is tested on a church. Wonder if it solves the defined problem? #servicedesign #innovation #prototype #problemsolving #church #supermarket #businessmodel #lund #curious

Beautiful & inspiring Malmö. #architecture #city #design #creativity #inspiration #malmö #sweden #spring #office #neighbourhood #ourfavouritelunchspot

Great cocreation session with Humleklubben -our neighbour companies this morning. With great people comes great value. @yellowkidse @weareoppet @pa_communicado @oddhill.se @040_internet @goodmalmo @habanerodesign #people #companies #value #changemanagement #strategicdirection #conceptdevelopment #servicedesign #design #processoptimization #communication #visuals #workshop #inspiration #engagement #employeeexperience #customerexperience

New nice perspective of Malmö. We approve of this terrace and wait for the bbq invite. #malmö #team #collaboration #servicedesign #innovation #people #terrace #niceweather

Remembering the day a year ago in Stockholm. The vulnarability and the strenght we all go through which also unite people. ❤️ #stockholm #people

Great service design and brave innovation of a business model. Would be nice to remove some friction to a couple of scenarios and add some services here....maybe next Internship project? #servicedesign #friction #sunfleet #volvo #cars #transport #people #needs #behavior #empatheticdesign #change #innovation #malmö #app #booking #design #conceptdevelopment

Another cocreation and innovation session with the people of Malmö, hosted at Tenco :) Empathy is the new black! #innovation #skåneinnovationweek #skaneinnovationweek #malmö #people #empathy #cocreation #workshop #facilitation

Great business fika with Elin @folkuniversitetetregionsyd at AB Småland today when this beautiful complex thing caught my attention and inspired me. Complexity and simplicity in beautiful harmony 🧘🏻‍♀️#design #complexity #simplicity #harmony #inspiration #servicedesign #productdesign #balance #malmö #absmåland #absmaland #life #innovation

Easter evidence at the office. Soon a couple of days off for the team to gather energy and reflect. #office #easter #feathers #holiday #malmö #innovation #servicedesign #businessdevelopment #reflection #inspiration #energy #people #evidence

We get into the heads of your customers

1. Discover the outside-in perspective

We gather data on your customer experience and behaviour to determine the strategy for your business goals.

2. Evaluate during innovation and improvement

We innovate by co-creation and involve your stakeholders in testing designs for efficient decisions forward.

3. Deploy quality assured services

By involving and testing early in the process we make sure you are on track with your business improvements and deliver quality.

Customer-driven and business focused

We help you design services based on actual data from people’s behavior and preferences and make sure they stay aligned with the needs of your business. Service design eliminates the guesswork and focuses your teams effort on what counts. We co-create design solutions in a visual process that result in service blueprints, requirement specifications and or prototypes.

Our Team

Tencollaborators

Adriana Azinovic

Adriana is specialized in co-creation with stakeholders mixing business analysis, customer experience and service design tools.

Magnus Nilsson

Magnus is a conceptual designer using his strenghts as a full stack developer with a passion for research and requirement analysis.

Mattias Nordgren

Mattias is an experienced Enterprise Architect. He is outgoing, calm and entrepreneurial with a good portion of determination and persistency.

Monika Zielińska

Monika is a service designer with a background in linguistics and multimedia. She is an observer motivated to define problems and make solutions for a big impact.

Eric Ericsson

Eric is an experienced front end developer turning business requirements and user needs into prototypes and solutions.

Emma Rugg

Emma has a communication and marketing background working in startups. She is a creative facilitator and loves expressing complexity in a simple but sophisticated way.

Thomas Glennow

Thomas uses his analytical skills and technical experience to increase the value you get out of your information technology investment.

Your Face Here

If you would like to be a part of this talented team please go ahead and contact us.

Tenco

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