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Service Innovation and Improvement.

With Service Design we put Your Customers in the Center.

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We are excited to announce we have internship openings at Tenco. Interested?
We are in love with Service Designers, Graphic Designers, UX designers, Anthropologists, Communication or Business students.
Feel free to contact us at office@tenco.se if you think you can learn from our multidisciplinary team and contribute with your knowledge, skills and experience. Looking forward to creating flow together 🕺🏻 #servicedesign #businessdesign #changemanagement #graphicsdesign #uxdesign #processdesign #innovation #malmö #multidisciplinary #empathy #people #workshops #cocreation #entrepreurship

Sometimes even when there is a reason for a process one must reflect on the effects it is creating. #responsibility #design #servicedesign #innovation #processdesign #changemanagement #copenhagen #copenhagenairport #norwegian #friction

Have a great summer you all! We started ours with some inspiration from the museum of failures and then designed a new method supporting change management. Yey! #changemanagement #designmethodology #servicedesign #visualcommunications #team #workshop #processdesign #tool #malmö #humlegatan4 #skåne #holiday #vacacion #semester #sol

Todays excursion with the team to the museum of failure. An interesting perspective is that it would be an honor to end up here since failure is proof of trying. And we sure do that a lot. #servicedesign #productdesign #change #changemanagement #people #services #products #processdesign #malmö #skåne #helsingborg #museumoffailure #misstag #failure #tryingbydoing

Todays conceptual model workshop bridging american and swedish models. Subconciously used Tenco colours...not. #conceptualmodel #servicedesign #changemanagement #workshop #team #people #warroom #lund #regionskåne #postit #structure #terminology #creativefacilitation #facilitation

Today meeting at @regionskane in Malmö. It’s been a few years but everything looks the same. #servicedesign #changemanagement #change #communication #customerexperience #office #architecture #interiordesign #people #building #processdesign #timeflies #malmö #regionskåne #dockan

Malmö ❤️ #malmoe #malmoe #city #people #busy #servicedesign #change

Great surprise to find our fall interns @taniacearreta and @guilleaguirre at the office having a fika with the team. Great to hear they handed in their master thesis. Well done you both! 🏆🥇💪 #servicedesign #anthropology #techanthropology #malml #copenhagen #interns #summer

Risks can be a tricky thing to identify! Yesterdays creative and intense risk analysis workshop for the future of scandinavian healthcare systems. Thanks to Kiliam @empatisktledarskap for co-facilitating with us. Creativity and structure in harmony is the best experience for participants. #servicedesign #designmethodology #workshop #facilitation #changemanagement #creativity #people #change #risk #riskanalysis #pmi #malmö #regionskåne

We are excited to announce we have internship openings at Tenco. Interested? We are in love with Service Designers, Graphic Designers, UX designers, Anthropologists, Communication or Business students. Feel free to contact us at office@tenco.se if you think you can learn from our multidisciplinary team and contribute with your knowledge, skills and experience. Looking forward to creating flow together 🕺🏻 #servicedesign #businessdesign #changemanagement #graphicsdesign #uxdesign #processdesign #innovation #malmö #multidisciplinary #empathy #people #workshops #cocreation #entrepreurship

Sometimes even when there is a reason for a process one must reflect on the effects it is creating. #responsibility #design #servicedesign #innovation #processdesign #changemanagement #copenhagen #copenhagenairport #norwegian #friction

Have a great summer you all! We started ours with some inspiration from the museum of failures and then designed a new method supporting change management. Yey! #changemanagement #designmethodology #servicedesign #visualcommunications #team #workshop #processdesign #tool #malmö #humlegatan4 #skåne #holiday #vacacion #semester #sol

Todays excursion with the team to the museum of failure. An interesting perspective is that it would be an honor to end up here since failure is proof of trying. And we sure do that a lot. #servicedesign #productdesign #change #changemanagement #people #services #products #processdesign #malmö #skåne #helsingborg #museumoffailure #misstag #failure #tryingbydoing

Todays conceptual model workshop bridging american and swedish models. Subconciously used Tenco colours...not. #conceptualmodel #servicedesign #changemanagement #workshop #team #people #warroom #lund #regionskåne #postit #structure #terminology #creativefacilitation #facilitation

Today meeting at @regionskane in Malmö. It’s been a few years but everything looks the same. #servicedesign #changemanagement #change #communication #customerexperience #office #architecture #interiordesign #people #building #processdesign #timeflies #malmö #regionskåne #dockan

Malmö ❤️ #malmoe #malmoe #city #people #busy #servicedesign #change

Great surprise to find our fall interns @taniacearreta and @guilleaguirre at the office having a fika with the team. Great to hear they handed in their master thesis. Well done you both! 🏆🥇💪 #servicedesign #anthropology #techanthropology #malml #copenhagen #interns #summer

Risks can be a tricky thing to identify! Yesterdays creative and intense risk analysis workshop for the future of scandinavian healthcare systems. Thanks to Kiliam @empatisktledarskap for co-facilitating with us. Creativity and structure in harmony is the best experience for participants. #servicedesign #designmethodology #workshop #facilitation #changemanagement #creativity #people #change #risk #riskanalysis #pmi #malmö #regionskåne

We get into the heads of your customers

1. Discover the outside-in perspective

We gather data on your customer experience and behaviour to determine the strategy for your business goals.

2. Evaluate during innovation and improvement

We innovate by co-creation and involve your stakeholders in testing designs for efficient decisions forward.

3. Deploy quality assured services

By involving and testing early in the process we make sure you are on track with your business improvements and deliver quality.

Customer-driven and business focused

We help you design services based on actual data from people’s behavior and preferences and make sure they stay aligned with the needs of your business. Service design eliminates the guesswork and focuses your teams effort on what counts. We co-create design solutions in a visual process that result in service blueprints, requirement specifications and or prototypes.

Our Team

Tencollaborators

Adriana Azinovic

Adriana is specialized in co-creation with stakeholders mixing business analysis, customer experience and service design tools.

Magnus Nilsson

Magnus is a conceptual designer using his strenghts as a full stack developer with a passion for research and requirement analysis.

Mattias Nordgren

Mattias is an experienced Enterprise Architect. He is outgoing, calm and entrepreneurial with a good portion of determination and persistency.

Monika Zielińska

Monika is a service designer with a background in linguistics and multimedia. She is an observer motivated to define problems and make solutions for a big impact.

Eric Ericsson

Eric is an experienced front end developer turning business requirements and user needs into prototypes and solutions.

Emma Rugg

Emma has a communication and marketing background working in startups. She is a creative facilitator and loves expressing complexity in a simple but sophisticated way.

Thomas Glennow

Thomas uses his analytical skills and technical experience to increase the value you get out of your information technology investment.

Your Face Here

If you would like to be a part of this talented team please go ahead and contact us.

Tenco

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