WE CREATE FLOW BETWEEN BUSINESS, PEOPLE AND TECHNOLOGY

We design holistic customer and user experiences that create value for business.

Get in touch

Feed

What's happening...

On the helipad of Banner hospital in Phoenix Arizona. Had to treat My fear of heights with the support of a great team here that consist of the Finnish and the Swedish delegation. It was worth it though. #helipad #helicopterpad #hospital #experience #height #healthcare #arizona #phoenix #bannerhealth #topoftheworld #regionskåne #fearofheights #view

The bash in Kansas city. They sure know How to throw a party over here. #cerner #kansascity #missouri #chc2018 #chc18

The Swedish delegation in Kansas city on their way to Marriot for a meeting to discuss the big change in healthcare. #sweden #malmö #lund #regionskåne #cerner #chc2018 #chc18 #servicedesign #healthcare #hospitals #patientexperience #userexperiencedesign #ux #cx #innovation #change #changemanagement #design #kansascity #missouri #team #people #teamwork

No comments. #candy #hangry #sweets #usa #people #behaviour

Another type of conversation. Here with Orange County Childrens hospital CMIO and former Stanford professor for more insight gathering. #hospital #healthcare #design #servicedesign #OC #stanforduniversity #research #sharing #patientexperience #healtheintent #data #patient #cerner #millenium #kansas #chc2018 #innovation

Round table conversations in the global lounge. Exchanging insights between hospitals around the world. #international #global #collaboration #team #healthcare #kansaacity #missouri #regionskåne #servicedesign #patientexperience #physicianexperience #userexperience #ux #cx #hospital #chc2018 #innovation

CHC 2018 opening today in Kansas city. 12 000 participants from healthcare organisations all over the world. Quite impressive! #cerner #chc2018 #kansascity #missouri #healthcare #usa #it #servicedesign #patientexperience #userexperience #innovation #improvement #people #humancentereddesign #hcd #human #patient #conference

Visiting Cerner healthcare innovation center in Kansas City today. Great to see experience design and ux present here even if not on campus today. #sunday #chc2018 #cerner #patientexperience #ux #cx #servicedesign #design #innovation #kansascity #missouri #regionskåne #healthcare #solution #it #systemsdesign

The team planning for a ping pong table and Friday chillaxing in the kitchen. While Eric is happily confronting our neighbours at Confront, the big event for designers and frontend developers here in little big Malmö. #friday #chill #team #design #servicedesign #interactiondesign #businessdesign #processdesign #office #creativity #frontend #developers #confront #malmö

On the helipad of Banner hospital in Phoenix Arizona. Had to treat My fear of heights with the support of a great team here that consist of the Finnish and the Swedish delegation. It was worth it though. #helipad #helicopterpad #hospital #experience #height #healthcare #arizona #phoenix #bannerhealth #topoftheworld #regionskåne #fearofheights #view

The bash in Kansas city. They sure know How to throw a party over here. #cerner #kansascity #missouri #chc2018 #chc18

The Swedish delegation in Kansas city on their way to Marriot for a meeting to discuss the big change in healthcare. #sweden #malmö #lund #regionskåne #cerner #chc2018 #chc18 #servicedesign #healthcare #hospitals #patientexperience #userexperiencedesign #ux #cx #innovation #change #changemanagement #design #kansascity #missouri #team #people #teamwork

No comments. #candy #hangry #sweets #usa #people #behaviour

Another type of conversation. Here with Orange County Childrens hospital CMIO and former Stanford professor for more insight gathering. #hospital #healthcare #design #servicedesign #OC #stanforduniversity #research #sharing #patientexperience #healtheintent #data #patient #cerner #millenium #kansas #chc2018 #innovation

Round table conversations in the global lounge. Exchanging insights between hospitals around the world. #international #global #collaboration #team #healthcare #kansaacity #missouri #regionskåne #servicedesign #patientexperience #physicianexperience #userexperience #ux #cx #hospital #chc2018 #innovation

CHC 2018 opening today in Kansas city. 12 000 participants from healthcare organisations all over the world. Quite impressive! #cerner #chc2018 #kansascity #missouri #healthcare #usa #it #servicedesign #patientexperience #userexperience #innovation #improvement #people #humancentereddesign #hcd #human #patient #conference

Visiting Cerner healthcare innovation center in Kansas City today. Great to see experience design and ux present here even if not on campus today. #sunday #chc2018 #cerner #patientexperience #ux #cx #servicedesign #design #innovation #kansascity #missouri #regionskåne #healthcare #solution #it #systemsdesign

The team planning for a ping pong table and Friday chillaxing in the kitchen. While Eric is happily confronting our neighbours at Confront, the big event for designers and frontend developers here in little big Malmö. #friday #chill #team #design #servicedesign #interactiondesign #businessdesign #processdesign #office #creativity #frontend #developers #confront #malmö

We use service design methodology to create solutions that make work and life easier, clearer, and more valuable for everyone

1. Discover the outside-in perspective

We gather data on your customer experience and behaviour to determine the strategy for your business goals.

2. Evaluate during innovation and improvement

We innovate by co-creation and involve your stakeholders in testing designs for efficient decisions forward.

3. Deploy quality assured services

By involving and testing early in the process we make sure you are on track with your business improvements and deliver quality.

Customer-driven and business focused

We help you design services based on actual data from people’s behavior and preferences and make sure they stay aligned with the needs of your business. Service design eliminates the guesswork and focuses your teams effort on what counts. We co-create design solutions in a visual process that result in service blueprints, requirement specifications and or prototypes.

Our Team

Tencollaborators

Adriana Azinovic

Adriana is specialized in co-creation with stakeholders mixing business analysis, customer experience and service design tools.

Magnus Nilsson

Magnus is a conceptual designer using his strenghts as a full stack developer with a passion for research and requirement analysis.

Mattias Nordgren

Mattias is an experienced Enterprise Architect. He is outgoing, calm and entrepreneurial with a good portion of determination and persistency.

Monika Zielińska

Monika is a service designer with a background in linguistics and multimedia. She is an observer motivated to define problems and make solutions for a big impact.

Eric Ericsson

Eric is an experienced front end developer turning business requirements and user needs into prototypes and solutions.

Viktoria Ekberg

Viktoria has a broad experience of different roles in international organisations. With an engeneering and design background she is focused on solving problems based on different organisational needs.

Jakob Håkonsson

Jakob is an interaction designer and master of sketching and prototyping. He is skilled in conducting qualitative research and creating meaningful design through user involvement.

Christian Scully

Christian is a Service Systems Designer passionate about service innovation and creating great customer experiences. He is a content creator and skilled photographer.

Izabella Rudics

Izabella is a service designer with a background in product design who loves to work with users to identify their needs and create pleasurable and enriching experiences with and for them.

Thomas Glennow

Thomas uses his analytical skills and technical experience to increase the value you get out of your information technology investment.

Your Face Here

If you would like to be a part of this talented team please go ahead and contact us.

Tenco

Trusted by...

Donec id elit non mi porta gravida at eget metus. Praesent commodo cursus magna, vel scelerisque nisl consectetur et. Aenean eu leo quam. Pellentesque ornare sem lacinia quam venenatis vestibulum. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Sed posuere consectetur est at lobortis. Praesent commodo cursus magna, vel scelerisque nisl consectetur et. Cras justo odio, dapibus ac facilisis in, egestas eget quam. Aenean eu leo quam. Pellentesque ornare sem lacinia quam venenatis vestibulum. Praesent commodo cursus magna, vel scelerisque nisl consectetur et. Morbi leo risus, porta ac consectetur ac, vestibulum at eros. Nullam id dolor id nibh ultricies vehicula ut id elit. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nullam id dolor id nibh ultricies vehicula ut id elit. Cras mattis consectetur purus sit amet fermentum.