WE CREATE FLOW BETWEEN BUSINESS, PEOPLE AND TECHNOLOGY

We design holistic customer and user experiences that create value for business.

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Don’t you just love and become loyal to a service when they deny you a ride due to it’s a too short of a distance for them even if you inform them you have an injured knee? #empathy #lackofempathy #servicedesign #busineesdesign #poorcustomerexperience #customerjourney #nojourney #taxi #taxikurir #979797 #baddesign #malmö #peoplefirst #people

Physical affinity mapping. Trying not to laugh...Not possible! #affinitymapping #tencoteam #people #teamwork #workshop #facilitation #malmö #change #changemanagement #conceptdevelopment #office #beer #friday

We are leaving a beautiful but rainy Stockholm behind but bringing a piece of it with us to our Malmö Office 🙌 #office #snowglobe #malmö #stockholm #rain #inspiration #change #changemanagement #servicedesign #conceptdesign #people #technology #information #processes #experiences #ipsummit2019

Bumped into some great people we know in Stockholm. #arbetsförmedlingen #innovation #ipsummit2019 #people #hello #change

Attending the Innovation pioneers summit in Stockholm. Best summit so far, great talks and workshops bringing value to all participants. #stockholm #ipsummit2019 #atölye #innovation #change #changemanagement #design #disruptive #creative #workshops #facilitation #productdesign #businessdesign #servicedesign #technology #opportunity #people #purevalue #tencollaborations

There is something cute with homemade interaktion design used in a professional context. Even if usability tested daily with failures and clarifications from the receptionist they do not change the room Numbers nor the elevator buttons. #hotels #interactiondesign #communication #servicedesign #businessprocesses #customerexperience #customerjourney #tejp #homemade #stockholm #hotelgamlastan #stubborndesign

Lovely evening in Malmö after after work 🤷🏻‍♀️🧘🏻‍♀️#MALMÖ #aw #work #afterwork #sky #sunset #change #malmölive #cityofmalmö #prettyinpink #citycenter #skåne

The next phase in the hospital Lab has started. Professional signs and all 🤷🏻‍♀️ To be continued.... #servicedesign #businessdevelopment #changemanagement #chsnge #people #patientexperience #healthcare #hospitals #technology #processes #processdesign #sign #information #workflows #behaviours #systemsdesign #conceptdevelopment #design #designthinking

A fine workshop evening with tears, laughter and insights. #patientexperience #patientinvolvement #workshop #people #empathy #lund #mediconvillage #regionskåne #changemanagement #change #kids #parents

Don’t you just love and become loyal to a service when they deny you a ride due to it’s a too short of a distance for them even if you inform them you have an injured knee? #empathy #lackofempathy #servicedesign #busineesdesign #poorcustomerexperience #customerjourney #nojourney #taxi #taxikurir #979797 #baddesign #malmö #peoplefirst #people

Physical affinity mapping. Trying not to laugh...Not possible! #affinitymapping #tencoteam #people #teamwork #workshop #facilitation #malmö #change #changemanagement #conceptdevelopment #office #beer #friday

We are leaving a beautiful but rainy Stockholm behind but bringing a piece of it with us to our Malmö Office 🙌 #office #snowglobe #malmö #stockholm #rain #inspiration #change #changemanagement #servicedesign #conceptdesign #people #technology #information #processes #experiences #ipsummit2019

Bumped into some great people we know in Stockholm. #arbetsförmedlingen #innovation #ipsummit2019 #people #hello #change

Attending the Innovation pioneers summit in Stockholm. Best summit so far, great talks and workshops bringing value to all participants. #stockholm #ipsummit2019 #atölye #innovation #change #changemanagement #design #disruptive #creative #workshops #facilitation #productdesign #businessdesign #servicedesign #technology #opportunity #people #purevalue #tencollaborations

There is something cute with homemade interaktion design used in a professional context. Even if usability tested daily with failures and clarifications from the receptionist they do not change the room Numbers nor the elevator buttons. #hotels #interactiondesign #communication #servicedesign #businessprocesses #customerexperience #customerjourney #tejp #homemade #stockholm #hotelgamlastan #stubborndesign

Lovely evening in Malmö after after work 🤷🏻‍♀️🧘🏻‍♀️#MALMÖ #aw #work #afterwork #sky #sunset #change #malmölive #cityofmalmö #prettyinpink #citycenter #skåne

The next phase in the hospital Lab has started. Professional signs and all 🤷🏻‍♀️ To be continued.... #servicedesign #businessdevelopment #changemanagement #chsnge #people #patientexperience #healthcare #hospitals #technology #processes #processdesign #sign #information #workflows #behaviours #systemsdesign #conceptdevelopment #design #designthinking

A fine workshop evening with tears, laughter and insights. #patientexperience #patientinvolvement #workshop #people #empathy #lund #mediconvillage #regionskåne #changemanagement #change #kids #parents

We use service design methodology to create solutions that make work and life easier, clearer, and more valuable for everyone

1. Discover the outside-in perspective

We gather data on your customer experience and behaviour to determine the strategy for your business goals.

2. Evaluate during innovation and improvement

We innovate by co-creation and involve your stakeholders in testing designs for efficient decisions forward.

3. Deploy quality assured services

By involving and testing early in the process we make sure you are on track with your business improvements and deliver quality.

Customer-driven and business focused

We help you design services based on actual data from people’s behavior and preferences and make sure they stay aligned with the needs of your business. Service design eliminates the guesswork and focuses your teams effort on what counts. We co-create design solutions in a visual process that result in service blueprints, requirement specifications and or prototypes.

Our Team

Tencollaborators

Adriana Azinovic

Adriana is specialized in co-creation with stakeholders mixing business analysis, customer experience and service design tools.

Magnus Nilsson

Magnus is a conceptual designer using his strenghts as a full stack developer with a passion for research and requirement analysis.

Mattias Nordgren

Mattias is an experienced Enterprise Architect. He is outgoing, calm and entrepreneurial with a good portion of determination and persistency.

Monika Zielińska

Monika is a service designer with a background in linguistics and multimedia. She is an observer motivated to define problems and make solutions for a big impact.

Eric Ericsson

Eric is an experienced front end developer turning business requirements and user needs into prototypes and solutions.

Viktoria Ekberg

Viktoria has a broad experience of different roles in international organisations. With an engeneering and design background she is focused on solving problems based on different organisational needs.

Josef Sahlberg

Josef is our Visual Designer with UX skills from many years of contributing to the success of big branding and change projects. His passion for holistic solutions is contagious.

Jennifer Larsson

Jennifer is an empathetic User Experience designer and studied nursing. She has a great eye for details in processes and contributes with delightful User Interfaces.

Hanna von Buxhoeveden

Hanna is a multifaceted designer solving problems with a collaborative drive using the latest in tools and methods to inspire teams and their creativity.

Thomas Glennow

Thomas uses his analytical skills and technical experience to increase the value you get out of your information technology investment.

Your Face Here

If you would like to be a part of this talented team please go ahead and contact us.

Tenco

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