WE CREATE FLOW BETWEEN BUSINESS, PEOPLE AND TECHNOLOGY

We design holistic customer and user experiences that create value for business.

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Friday! Princess cake at the office is a suitable afternoon choice to celebrate the new client hiring us to support change and improvement in their international processes. Have a great weekend 🍰 #changemanagement #processdesign #improvement #change #digitaltransformation #servicedesign #international #malmö #people #strategicdirection #strategy #conceptdevelopment #customerexperience #userexperience #cx #ux #friday #cake #prinsesstårta #monikamultitasking

Anna and Adriana working on scenario prepping before patient and doctor interactions in the Hospital prototyping rooms. Capturing new behaviours, ergonomy and contextual issues, digital pros and cons besides the difference and needs of the multiple experiences of patients, doctors and other clinical workers perspectives. #teamwork #people #prototyping #designdoing #scenarios #patientexperience #employeexperience #employeeengagement #customerexperience #experiencedesign #designthinking #userexperience #cx #ux #innovation #changemanagement #change #training #communication #physicalcommunication #mediconvillage #lund #processdesign #processes #design #contextualdesign

Our brilliant @viktoriaekberg presenting our compiled customer insights from the creative and fun project with @skanskasverige evaluating their SmartaHem concept (IOT, Smart Homes) together with customers/end users in their own Skanska built homes in Stockholm and Gothemburg. #customerresearch #customerinsights #customerexperience #cx #ux #userexperience #evaluation #usability #smarthomes #iot #servicedesign #insights #presentation #facilitatingsuccess #strategicdirection #people #customers #users #stockholm #göteborg #home #buildings #construction #skanskasmartahem #skanska #skanskasverige #malmö #humlegatan #office

Tenco Magnus, a local celebrity in Lund after implementing the hospital environment prototyping rooms SDV Lab in Medicon Village. Here on camera talking about what, why and how prototyping is a powerful tool applied to physical contexts and process design. #healthcare #prototyping #innovation #changemanagement #regionskåne #sdv #skånesdigitalavårdsystem #mediconvillage #lund #design #process #processdesign #servicedesign #designdoing #designthinking #employeeexperience #patientexperience #cx #ux #employeeengagement

Our project in the paper today 💪 and more to come. Involving patients in the design process of the future healthcare using our Prototyping rooms is a great achievement local polititians are highlighting as a new standard in future projects. So proud of the teams involved from Region Skåne/SDV and Tenco. https://www.sydsvenskan.se/2019-05-12/i-traningslabbet-far-skanes-nya-journalsystem-mota #healthcare #prototyping #innovation #changemanagement #regionskåne #sdv #skånesdigitalavårdsystem #mediconvillage #lund #design #process #processdesign #servicedesign #designdoing #designthinking #employeeexperience #patientexperience #cx #ux #employeeengagement

Another presentation by Magnus about the progress and opportunities with the hospital prototyping rooms -SDV Labbet. This time fot the Clinical tech team. #healthcare #prototyping #presentation #team #people #test #build #failfast #processes #lund #mediconvillage #spacedesign #contextualdesign #context #design #designprocess #create #patientexperience #employeeengagement #ux #cx #usertesting

Buying the last props for a patient experience evaluation. A Waiting room is not a Waiting room without tabloid magazines! #patientexperience #usertesting #usability #healthcare #employeeexperience #employeeengagement #prototying #regionskåne #mediconvillage

Brainstorming scenarios in the Prototyping Lab. #brainstorming #workstreams #regionskåne #teams #teamwork #crossfunctional #crossorganisational #breakingsilos #lab #prototyping #skåne #healthcare #lund #mediconvillage #changemanagement #change #employeeengagement #employeeexperience #patientexperience

Magnus presenting the Prototyping rooms ”SDV Lab” for the 30 ppl strong Management team of the Healthcare change project. Followed by a walkthrough of the rooms 🤩#changemanagement #prototyping #employeeengagement #employeexperience #patientexperience #healthcare #hospitals #medtech #management #change #people #disruption #malmö #lund #regionskåne #hälsosjukvård #patientinvolvement #mediconvillage #designdoing #servicedesign

Friday! Princess cake at the office is a suitable afternoon choice to celebrate the new client hiring us to support change and improvement in their international processes. Have a great weekend 🍰 #changemanagement #processdesign #improvement #change #digitaltransformation #servicedesign #international #malmö #people #strategicdirection #strategy #conceptdevelopment #customerexperience #userexperience #cx #ux #friday #cake #prinsesstårta #monikamultitasking

Anna and Adriana working on scenario prepping before patient and doctor interactions in the Hospital prototyping rooms. Capturing new behaviours, ergonomy and contextual issues, digital pros and cons besides the difference and needs of the multiple experiences of patients, doctors and other clinical workers perspectives. #teamwork #people #prototyping #designdoing #scenarios #patientexperience #employeexperience #employeeengagement #customerexperience #experiencedesign #designthinking #userexperience #cx #ux #innovation #changemanagement #change #training #communication #physicalcommunication #mediconvillage #lund #processdesign #processes #design #contextualdesign

Our brilliant @viktoriaekberg presenting our compiled customer insights from the creative and fun project with @skanskasverige evaluating their SmartaHem concept (IOT, Smart Homes) together with customers/end users in their own Skanska built homes in Stockholm and Gothemburg. #customerresearch #customerinsights #customerexperience #cx #ux #userexperience #evaluation #usability #smarthomes #iot #servicedesign #insights #presentation #facilitatingsuccess #strategicdirection #people #customers #users #stockholm #göteborg #home #buildings #construction #skanskasmartahem #skanska #skanskasverige #malmö #humlegatan #office

Tenco Magnus, a local celebrity in Lund after implementing the hospital environment prototyping rooms SDV Lab in Medicon Village. Here on camera talking about what, why and how prototyping is a powerful tool applied to physical contexts and process design. #healthcare #prototyping #innovation #changemanagement #regionskåne #sdv #skånesdigitalavårdsystem #mediconvillage #lund #design #process #processdesign #servicedesign #designdoing #designthinking #employeeexperience #patientexperience #cx #ux #employeeengagement

Our project in the paper today 💪 and more to come. Involving patients in the design process of the future healthcare using our Prototyping rooms is a great achievement local polititians are highlighting as a new standard in future projects. So proud of the teams involved from Region Skåne/SDV and Tenco. https://www.sydsvenskan.se/2019-05-12/i-traningslabbet-far-skanes-nya-journalsystem-mota #healthcare #prototyping #innovation #changemanagement #regionskåne #sdv #skånesdigitalavårdsystem #mediconvillage #lund #design #process #processdesign #servicedesign #designdoing #designthinking #employeeexperience #patientexperience #cx #ux #employeeengagement

Another presentation by Magnus about the progress and opportunities with the hospital prototyping rooms -SDV Labbet. This time fot the Clinical tech team. #healthcare #prototyping #presentation #team #people #test #build #failfast #processes #lund #mediconvillage #spacedesign #contextualdesign #context #design #designprocess #create #patientexperience #employeeengagement #ux #cx #usertesting

Buying the last props for a patient experience evaluation. A Waiting room is not a Waiting room without tabloid magazines! #patientexperience #usertesting #usability #healthcare #employeeexperience #employeeengagement #prototying #regionskåne #mediconvillage

Brainstorming scenarios in the Prototyping Lab. #brainstorming #workstreams #regionskåne #teams #teamwork #crossfunctional #crossorganisational #breakingsilos #lab #prototyping #skåne #healthcare #lund #mediconvillage #changemanagement #change #employeeengagement #employeeexperience #patientexperience

Magnus presenting the Prototyping rooms ”SDV Lab” for the 30 ppl strong Management team of the Healthcare change project. Followed by a walkthrough of the rooms 🤩#changemanagement #prototyping #employeeengagement #employeexperience #patientexperience #healthcare #hospitals #medtech #management #change #people #disruption #malmö #lund #regionskåne #hälsosjukvård #patientinvolvement #mediconvillage #designdoing #servicedesign

We use service design methodology to create solutions that make work and life easier, clearer, and more valuable for everyone

1. Discover the outside-in perspective

We gather data on your customer experience and behaviour to determine the strategy for your business goals.

2. Evaluate during innovation and improvement

We innovate by co-creation and involve your stakeholders in testing designs for efficient decisions forward.

3. Deploy quality assured services

By involving and testing early in the process we make sure you are on track with your business improvements and deliver quality.

Customer-driven and business focused

We help you design services based on actual data from people’s behavior and preferences and make sure they stay aligned with the needs of your business. Service design eliminates the guesswork and focuses your teams effort on what counts. We co-create design solutions in a visual process that result in service blueprints, requirement specifications and or prototypes.

Our Team

Tencollaborators

Adriana Azinovic

Adriana is specialized in co-creation with stakeholders mixing business analysis, customer experience and service design tools.

Magnus Nilsson

Magnus is a conceptual designer using his strenghts as a full stack developer with a passion for research and requirement analysis.

Mattias Nordgren

Mattias is an experienced Enterprise Architect. He is outgoing, calm and entrepreneurial with a good portion of determination and persistency.

Monika Zielińska

Monika is a service designer with a background in linguistics and multimedia. She is an observer motivated to define problems and make solutions for a big impact.

Eric Ericsson

Eric is an experienced front end developer turning business requirements and user needs into prototypes and solutions.

Viktoria Ekberg

Viktoria has a broad experience of different roles in international organisations. With an engeneering and design background she is focused on solving problems based on different organisational needs.

Thomas Glennow

Thomas uses his analytical skills and technical experience to increase the value you get out of your information technology investment.

Your Face Here

If you would like to be a part of this talented team please go ahead and contact us.

Tenco

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