WE CREATE FLOW BETWEEN BUSINESS, PEOPLE AND TECHNOLOGY

We design holistic customer and user experiences that create value for business.

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Magnus presenting the Prototyping rooms ”SDV Lab” for the 30 ppl strong Management team of the Healthcare change project. Followed by a walkthrough of the rooms 🤩#changemanagement #prototyping #employeeengagement #employeexperience #patientexperience #healthcare #hospitals #medtech #management #change #people #disruption #malmö #lund #regionskåne #hälsosjukvård #patientinvolvement #mediconvillage #designdoing #servicedesign

Feels like Christmas every time medical equipment is delivered to our hospital prototyping rooms which btw are shaping up nicely 🎁#prototyping #designdoing #sdvlabs #futureofhealthcare #employeeexperience #patientexperience #patientinvolvement #patientinvolvering #regionskåne #healthcare #medtech #people #processes #technology #mediconvillage #lund #malmö #regionskane #hälsosjukvård #paket #christmas #package #unwrapping

No matter a world class public transport system it can still be a nightmare to any tourist visiting the city. When direction and signs are missing, luckily there are humans to guide you. #people #behaviour #hcd #publictransport #signage #subway #stockholm #interactiondesign #confusion #customerjourneymapping

Affinity mapping facts and customer insights from 60 qualitative interviews, 3 online questionnaires and a physical probes workbook. It takes time to make it simple! Great fun with the team getting closer to true insights! People are just so honest and helpful if you involve them 🙏 #value #oportunities #users #userexperience #ux #cocreation #designthinking #usability #interviews #challenge #data #customers #homes #buildings #customerresearch #cx #affinitymapping #affinity #data #research #customerexperience #smarthomes #iot #skanska #skanskasmartahem #skanskasverige #somfy #fmtechnology #stockholm #göteborg

Just a regular thursday -discussing project management challenges in a complex change programme in healthcare. #changemanagement #change #projectmanagement #agile #pmi #ipma #healthcare #people #programme #project #design #designprocess #designphase #meeting #plan #team #teamwork #tools #methods

Friday After work Agile/Lean exercise with the team. Lots of laughter and insights simultaneously! Great facilitation by @mattiasnordgren #lean #agile #teamwork #production #constraints #collaboration #team #friday #weekendtime #malmö #humlegatan4 #boata #hats #paper #roleplay #scenarios

Thanks for the nice visit -students and teachers from @keacph and Thanks for the dangerously delicious danish chocolate 🤪😍 #servicedesign #konceptdesign #designers #creativity #changemanagement #students #chocolate #malmö #internship

The intensive care room in SDV Labs is shaping up nicely. Waiting for patient surveillance system to get in place so we can start some more scenario walkthroughs. #prototyping #labs #sdvlabs #sdv #regionskåne #healthcare #futureenvisoning #changemanagement #change #cognitivewalkthrough #behaviours #lund #malmö #people #processes #systems #teams #teamwork #collaboration #communicationtool #employeeengagement #userexperience #customerexperience #patientexperience #employeeexperience #medtech #hospitals

Shadowing patient - phycisian - behaviour in the SDV Lab aka Playrooms #shadowing #usabilitytesting #usertesting #patientexperience #prototyping #patient #phycisian #healthcare #test #employeeengagement #changemanagement #scenario #roleplay #patients #doctors #stakeholderengagement #change #realtimedocumentation #behaviour #behavioralchange #communication #insights #usercentric #usercentereddesign #regionskåne

Magnus presenting the Prototyping rooms ”SDV Lab” for the 30 ppl strong Management team of the Healthcare change project. Followed by a walkthrough of the rooms 🤩#changemanagement #prototyping #employeeengagement #employeexperience #patientexperience #healthcare #hospitals #medtech #management #change #people #disruption #malmö #lund #regionskåne #hälsosjukvård #patientinvolvement #mediconvillage #designdoing #servicedesign

Feels like Christmas every time medical equipment is delivered to our hospital prototyping rooms which btw are shaping up nicely 🎁#prototyping #designdoing #sdvlabs #futureofhealthcare #employeeexperience #patientexperience #patientinvolvement #patientinvolvering #regionskåne #healthcare #medtech #people #processes #technology #mediconvillage #lund #malmö #regionskane #hälsosjukvård #paket #christmas #package #unwrapping

No matter a world class public transport system it can still be a nightmare to any tourist visiting the city. When direction and signs are missing, luckily there are humans to guide you. #people #behaviour #hcd #publictransport #signage #subway #stockholm #interactiondesign #confusion #customerjourneymapping

Affinity mapping facts and customer insights from 60 qualitative interviews, 3 online questionnaires and a physical probes workbook. It takes time to make it simple! Great fun with the team getting closer to true insights! People are just so honest and helpful if you involve them 🙏 #value #oportunities #users #userexperience #ux #cocreation #designthinking #usability #interviews #challenge #data #customers #homes #buildings #customerresearch #cx #affinitymapping #affinity #data #research #customerexperience #smarthomes #iot #skanska #skanskasmartahem #skanskasverige #somfy #fmtechnology #stockholm #göteborg

Just a regular thursday -discussing project management challenges in a complex change programme in healthcare. #changemanagement #change #projectmanagement #agile #pmi #ipma #healthcare #people #programme #project #design #designprocess #designphase #meeting #plan #team #teamwork #tools #methods

Friday After work Agile/Lean exercise with the team. Lots of laughter and insights simultaneously! Great facilitation by @mattiasnordgren #lean #agile #teamwork #production #constraints #collaboration #team #friday #weekendtime #malmö #humlegatan4 #boata #hats #paper #roleplay #scenarios

Thanks for the nice visit -students and teachers from @keacph and Thanks for the dangerously delicious danish chocolate 🤪😍 #servicedesign #konceptdesign #designers #creativity #changemanagement #students #chocolate #malmö #internship

The intensive care room in SDV Labs is shaping up nicely. Waiting for patient surveillance system to get in place so we can start some more scenario walkthroughs. #prototyping #labs #sdvlabs #sdv #regionskåne #healthcare #futureenvisoning #changemanagement #change #cognitivewalkthrough #behaviours #lund #malmö #people #processes #systems #teams #teamwork #collaboration #communicationtool #employeeengagement #userexperience #customerexperience #patientexperience #employeeexperience #medtech #hospitals

Shadowing patient - phycisian - behaviour in the SDV Lab aka Playrooms #shadowing #usabilitytesting #usertesting #patientexperience #prototyping #patient #phycisian #healthcare #test #employeeengagement #changemanagement #scenario #roleplay #patients #doctors #stakeholderengagement #change #realtimedocumentation #behaviour #behavioralchange #communication #insights #usercentric #usercentereddesign #regionskåne

We use service design methodology to create solutions that make work and life easier, clearer, and more valuable for everyone

1. Discover the outside-in perspective

We gather data on your customer experience and behaviour to determine the strategy for your business goals.

2. Evaluate during innovation and improvement

We innovate by co-creation and involve your stakeholders in testing designs for efficient decisions forward.

3. Deploy quality assured services

By involving and testing early in the process we make sure you are on track with your business improvements and deliver quality.

Customer-driven and business focused

We help you design services based on actual data from people’s behavior and preferences and make sure they stay aligned with the needs of your business. Service design eliminates the guesswork and focuses your teams effort on what counts. We co-create design solutions in a visual process that result in service blueprints, requirement specifications and or prototypes.

Our Team

Tencollaborators

Adriana Azinovic

Adriana is specialized in co-creation with stakeholders mixing business analysis, customer experience and service design tools.

Magnus Nilsson

Magnus is a conceptual designer using his strenghts as a full stack developer with a passion for research and requirement analysis.

Mattias Nordgren

Mattias is an experienced Enterprise Architect. He is outgoing, calm and entrepreneurial with a good portion of determination and persistency.

Monika Zielińska

Monika is a service designer with a background in linguistics and multimedia. She is an observer motivated to define problems and make solutions for a big impact.

Eric Ericsson

Eric is an experienced front end developer turning business requirements and user needs into prototypes and solutions.

Viktoria Ekberg

Viktoria has a broad experience of different roles in international organisations. With an engeneering and design background she is focused on solving problems based on different organisational needs.

Thomas Glennow

Thomas uses his analytical skills and technical experience to increase the value you get out of your information technology investment.

Your Face Here

If you would like to be a part of this talented team please go ahead and contact us.

Tenco

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