WE CREATE FLOW BETWEEN BUSINESS, PEOPLE AND TECHNOLOGY

We design holistic customer and user experiences that create value for business.

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Great introduction days in Malmö -Lund for the 300+ people joining to change Swedish healthcare processes. So we are up for a true challenge supporing these doctors, nurses, patients and relatives. But so looking forward the great impact we can cocreate. #patientexperience #employeeengagement #changemanagement #cocreation #designthinking #servicedesign #malmö #lund #regionskåne #cerner #impact #userexperience #processdesign #workflow #malmö #lund #change

Starting up a close collaboration with the future hospital buildings in Skåne. Visiting the mock ups today in Malmö. #spacedesign #healthcare #hospitals #future #workprocess #workflows #process design #interactiondesign #patientexperience #employeeengagement #space #interiordesign #innovation #buildings #changemanagement #skåne #regionskåne

Gothemburg, its your turn! Installing and evaluating the user experience of Skanska SmartaHem (Smart Homes) concept. This is such a great and fun project where we design, project manage and execute on user research and insight collection. #userresearch #qualitativeresearch #customerexperience #userexperience #göteborg #gothemburg #skanska #skanskasmartahem #servicedesign #iot #smarthomes #projectmanagement #insight

Today we got an exiting visit from the Swedish national television who wanted a sneak peak at our work with the Playrooms showing the intersection between old and new technology visualising future work processes. The patient could fortunately walk away with minor injuries such as stage fright. #healthcare #patientexperience #customerexperience #employeeengagement #changemanagement #businessprocess #processdesign #workflow #servicedesign #humancentereddesign #projectmanagement #medtech #digitalisation #digitaltransformation #playrooms #cerner #regionskåne #svt #mediconvillage #medicon #ehälsa #lund #malmö #skåne

Starting 2019 with hands on customer experience evaluation for Skanska SmartaHem (Smart homes) today with installations in different homes in Stockholm and Gothemburg. Hope to find many valuable insights using our qualitative human centered evaluation concept. #smartahem #skanska #customerexperience #technology #people #cx #qualitativeresearch #usability #userfriendly #stockholm #gothemburg #göteborg #malmö #malmoe #conceptdevelopment #design #servicedesign #niceweather #designprobe #humancentereddesign #designthinking #insights #home #smarthome #smarthomes #newyear #2019

From us to you - a pretty holiday greetings pic from the Tenco Malmö neighborhood ”Gamla staden” by night. #holiday #nighttime #citylights #break #2019 #office #malmö #changemanagement #customerexperience #patientexperience #projectmanagement #innovation #userexperience #employeeengagement #servicedesign #design #creativity #empathy #malmö #skåne #sweden

Our prototyping rooms (Playrooms)have expanded to 5 healthcare rooms representing the spaces where most important and complex patient-employee-technology interactions and flows take place. #prototyping #healthcare #customerexperience #patientexperience #technology #processes #workflows #processdesign #patientinvolvement #employeeengagement #cocreation #malmö #lund #playrooms #regionskåne #sdv #projectmanagement #changemanagement #cx #ux #skåne #care #people #testing #integrations #itarchitecture #medtechlife #medtech #medtech

The new clinical workstation arrived to the Playrooms we are setting up for Region Skåne. The rooms are now populated with basic tech to start testing and creating future workflows for the big healthcare transformation process we are a part of. #prototyping #playrooms #healthcare #changemanagement #projectmanagement #testing #creating #cocreation #physicalspace #medicalequipment #servicedesign #build #connecting #innovation #people #workflows #processes #processdesign #malmö #lund #skåne #regionskåne #mediconvillage #room #hospital #care #patientexperience #employeeengagement #digitaltransformation #disruption

Mattias checking out and letting us all know he is going far far away for the holidays....🌲🌲🏖 #changemanagement #enterprisearchitecture #ikea #agile #coach #managementconsultant #happyholidays #havefun #seeyou2019

Great introduction days in Malmö -Lund for the 300+ people joining to change Swedish healthcare processes. So we are up for a true challenge supporing these doctors, nurses, patients and relatives. But so looking forward the great impact we can cocreate. #patientexperience #employeeengagement #changemanagement #cocreation #designthinking #servicedesign #malmö #lund #regionskåne #cerner #impact #userexperience #processdesign #workflow #malmö #lund #change

Starting up a close collaboration with the future hospital buildings in Skåne. Visiting the mock ups today in Malmö. #spacedesign #healthcare #hospitals #future #workprocess #workflows #process design #interactiondesign #patientexperience #employeeengagement #space #interiordesign #innovation #buildings #changemanagement #skåne #regionskåne

Gothemburg, its your turn! Installing and evaluating the user experience of Skanska SmartaHem (Smart Homes) concept. This is such a great and fun project where we design, project manage and execute on user research and insight collection. #userresearch #qualitativeresearch #customerexperience #userexperience #göteborg #gothemburg #skanska #skanskasmartahem #servicedesign #iot #smarthomes #projectmanagement #insight

Today we got an exiting visit from the Swedish national television who wanted a sneak peak at our work with the Playrooms showing the intersection between old and new technology visualising future work processes. The patient could fortunately walk away with minor injuries such as stage fright. #healthcare #patientexperience #customerexperience #employeeengagement #changemanagement #businessprocess #processdesign #workflow #servicedesign #humancentereddesign #projectmanagement #medtech #digitalisation #digitaltransformation #playrooms #cerner #regionskåne #svt #mediconvillage #medicon #ehälsa #lund #malmö #skåne

Starting 2019 with hands on customer experience evaluation for Skanska SmartaHem (Smart homes) today with installations in different homes in Stockholm and Gothemburg. Hope to find many valuable insights using our qualitative human centered evaluation concept. #smartahem #skanska #customerexperience #technology #people #cx #qualitativeresearch #usability #userfriendly #stockholm #gothemburg #göteborg #malmö #malmoe #conceptdevelopment #design #servicedesign #niceweather #designprobe #humancentereddesign #designthinking #insights #home #smarthome #smarthomes #newyear #2019

From us to you - a pretty holiday greetings pic from the Tenco Malmö neighborhood ”Gamla staden” by night. #holiday #nighttime #citylights #break #2019 #office #malmö #changemanagement #customerexperience #patientexperience #projectmanagement #innovation #userexperience #employeeengagement #servicedesign #design #creativity #empathy #malmö #skåne #sweden

Our prototyping rooms (Playrooms)have expanded to 5 healthcare rooms representing the spaces where most important and complex patient-employee-technology interactions and flows take place. #prototyping #healthcare #customerexperience #patientexperience #technology #processes #workflows #processdesign #patientinvolvement #employeeengagement #cocreation #malmö #lund #playrooms #regionskåne #sdv #projectmanagement #changemanagement #cx #ux #skåne #care #people #testing #integrations #itarchitecture #medtechlife #medtech #medtech

The new clinical workstation arrived to the Playrooms we are setting up for Region Skåne. The rooms are now populated with basic tech to start testing and creating future workflows for the big healthcare transformation process we are a part of. #prototyping #playrooms #healthcare #changemanagement #projectmanagement #testing #creating #cocreation #physicalspace #medicalequipment #servicedesign #build #connecting #innovation #people #workflows #processes #processdesign #malmö #lund #skåne #regionskåne #mediconvillage #room #hospital #care #patientexperience #employeeengagement #digitaltransformation #disruption

Mattias checking out and letting us all know he is going far far away for the holidays....🌲🌲🏖 #changemanagement #enterprisearchitecture #ikea #agile #coach #managementconsultant #happyholidays #havefun #seeyou2019

We use service design methodology to create solutions that make work and life easier, clearer, and more valuable for everyone

1. Discover the outside-in perspective

We gather data on your customer experience and behaviour to determine the strategy for your business goals.

2. Evaluate during innovation and improvement

We innovate by co-creation and involve your stakeholders in testing designs for efficient decisions forward.

3. Deploy quality assured services

By involving and testing early in the process we make sure you are on track with your business improvements and deliver quality.

Customer-driven and business focused

We help you design services based on actual data from people’s behavior and preferences and make sure they stay aligned with the needs of your business. Service design eliminates the guesswork and focuses your teams effort on what counts. We co-create design solutions in a visual process that result in service blueprints, requirement specifications and or prototypes.

Our Team

Tencollaborators

Adriana Azinovic

Adriana is specialized in co-creation with stakeholders mixing business analysis, customer experience and service design tools.

Magnus Nilsson

Magnus is a conceptual designer using his strenghts as a full stack developer with a passion for research and requirement analysis.

Mattias Nordgren

Mattias is an experienced Enterprise Architect. He is outgoing, calm and entrepreneurial with a good portion of determination and persistency.

Monika Zielińska

Monika is a service designer with a background in linguistics and multimedia. She is an observer motivated to define problems and make solutions for a big impact.

Eric Ericsson

Eric is an experienced front end developer turning business requirements and user needs into prototypes and solutions.

Viktoria Ekberg

Viktoria has a broad experience of different roles in international organisations. With an engeneering and design background she is focused on solving problems based on different organisational needs.

Thomas Glennow

Thomas uses his analytical skills and technical experience to increase the value you get out of your information technology investment.

Your Face Here

If you would like to be a part of this talented team please go ahead and contact us.

Tenco

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