WE CREATE FLOW BETWEEN BUSINESS, PEOPLE AND TECHNOLOGY

We design holistic customer and user experiences that create value for business.

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Great Tenco Summer Bash boule with the team today! #teamwork #boule #people #neigbourhood #boulbaren #office

Creative output from todays prototyping planning session. Setting up a scenario visualising workflow changes in healthcare. #prototyping #healthcare #workflows #scenarios #processes #drawing #sketching #testing #failfaster #patientexperience #employeeexperience #cx #ux #userexperience #employeeengagement #physicaldesign #interactivecommunication #visualcommunication #teamwork #mediconvillage

”As is” processes really can be shocking when visualised 🙈 Change is a Good thing, embrace it with some creative materials and a crossfunctional team 🕺🏻#changemanagement #change #employeeengagement #employeexperience #customerexperience #userexperience #servicedesign #malmö #processdesign #processes #processleader #team #postits #creative #scenarios

One of our favorite place in Malmö. Always inspiring to observe expectations, disappointment, hope, anger or luck in people traveling to and from this place. #servicedesign #customerexperience #userexperience #people #observations #emotionaldesign #empathy #malmö #centralstationenmalmö #malmöcentral #malmöcentralstation #services #trainstation #trains

Discussions on the future -50 years from now with Artificial Intelligence and singularity 😱 #artificialintelligence #singularity #davidpolfeldt #nordicpowwow #lund #johantyrberg #team #humans #behaviour #technology #ai #design #creativity

Great day in Lund with Thomas, Mattias and Victoria attending the interesting Nordic AI Powwow. #nofilter #ai #artificialintelligence #lund #nordicpowwow #team #inspiration #digitaltransformation

Our Patient Personas are a resullt of the close collaboration between patients and healthcare staff. They are used as a communication tool triggering change in the design process developing our new healthcare system in Skåne (where people communicate with a likable accent). #skåne #regionskåne #changemanagement #change #designprocess #personas #communication #patientexperience #employeeexperience #employeexperience #employeeengagement #malmö #lund #mediconvillage #visualcommunicatkin #accent #people #team #cokkaboration #cocreation #workshops

New face at Tenco🕺🏻Say hi to Josef - our new team member. Besides being a skilled graphic designer, he has an obsession with digital tools 👨🏻‍💻He is already making our clients look brilliant and their solutions will indeed get the best UX with him on board. #graphicdesign #branding #servicedesign #ux #userexperience #customerexperience #team #office #people #malmö #humlegatan4 #welcome #stasch

Friday! Princess cake at the office is a suitable afternoon choice to celebrate the new client hiring us to support change and improvement in their international processes. Have a great weekend 🍰 #changemanagement #processdesign #improvement #change #digitaltransformation #servicedesign #international #malmö #people #strategicdirection #strategy #conceptdevelopment #customerexperience #userexperience #cx #ux #friday #cake #prinsesstårta #monikamultitasking

Great Tenco Summer Bash boule with the team today! #teamwork #boule #people #neigbourhood #boulbaren #office

Creative output from todays prototyping planning session. Setting up a scenario visualising workflow changes in healthcare. #prototyping #healthcare #workflows #scenarios #processes #drawing #sketching #testing #failfaster #patientexperience #employeeexperience #cx #ux #userexperience #employeeengagement #physicaldesign #interactivecommunication #visualcommunication #teamwork #mediconvillage

”As is” processes really can be shocking when visualised 🙈 Change is a Good thing, embrace it with some creative materials and a crossfunctional team 🕺🏻#changemanagement #change #employeeengagement #employeexperience #customerexperience #userexperience #servicedesign #malmö #processdesign #processes #processleader #team #postits #creative #scenarios

One of our favorite place in Malmö. Always inspiring to observe expectations, disappointment, hope, anger or luck in people traveling to and from this place. #servicedesign #customerexperience #userexperience #people #observations #emotionaldesign #empathy #malmö #centralstationenmalmö #malmöcentral #malmöcentralstation #services #trainstation #trains

Discussions on the future -50 years from now with Artificial Intelligence and singularity 😱 #artificialintelligence #singularity #davidpolfeldt #nordicpowwow #lund #johantyrberg #team #humans #behaviour #technology #ai #design #creativity

Great day in Lund with Thomas, Mattias and Victoria attending the interesting Nordic AI Powwow. #nofilter #ai #artificialintelligence #lund #nordicpowwow #team #inspiration #digitaltransformation

Our Patient Personas are a resullt of the close collaboration between patients and healthcare staff. They are used as a communication tool triggering change in the design process developing our new healthcare system in Skåne (where people communicate with a likable accent). #skåne #regionskåne #changemanagement #change #designprocess #personas #communication #patientexperience #employeeexperience #employeexperience #employeeengagement #malmö #lund #mediconvillage #visualcommunicatkin #accent #people #team #cokkaboration #cocreation #workshops

New face at Tenco🕺🏻Say hi to Josef - our new team member. Besides being a skilled graphic designer, he has an obsession with digital tools 👨🏻‍💻He is already making our clients look brilliant and their solutions will indeed get the best UX with him on board. #graphicdesign #branding #servicedesign #ux #userexperience #customerexperience #team #office #people #malmö #humlegatan4 #welcome #stasch

Friday! Princess cake at the office is a suitable afternoon choice to celebrate the new client hiring us to support change and improvement in their international processes. Have a great weekend 🍰 #changemanagement #processdesign #improvement #change #digitaltransformation #servicedesign #international #malmö #people #strategicdirection #strategy #conceptdevelopment #customerexperience #userexperience #cx #ux #friday #cake #prinsesstårta #monikamultitasking

We use service design methodology to create solutions that make work and life easier, clearer, and more valuable for everyone

1. Discover the outside-in perspective

We gather data on your customer experience and behaviour to determine the strategy for your business goals.

2. Evaluate during innovation and improvement

We innovate by co-creation and involve your stakeholders in testing designs for efficient decisions forward.

3. Deploy quality assured services

By involving and testing early in the process we make sure you are on track with your business improvements and deliver quality.

Customer-driven and business focused

We help you design services based on actual data from people’s behavior and preferences and make sure they stay aligned with the needs of your business. Service design eliminates the guesswork and focuses your teams effort on what counts. We co-create design solutions in a visual process that result in service blueprints, requirement specifications and or prototypes.

Our Team

Tencollaborators

Adriana Azinovic

Adriana is specialized in co-creation with stakeholders mixing business analysis, customer experience and service design tools.

Magnus Nilsson

Magnus is a conceptual designer using his strenghts as a full stack developer with a passion for research and requirement analysis.

Mattias Nordgren

Mattias is an experienced Enterprise Architect. He is outgoing, calm and entrepreneurial with a good portion of determination and persistency.

Monika Zielińska

Monika is a service designer with a background in linguistics and multimedia. She is an observer motivated to define problems and make solutions for a big impact.

Eric Ericsson

Eric is an experienced front end developer turning business requirements and user needs into prototypes and solutions.

Viktoria Ekberg

Viktoria has a broad experience of different roles in international organisations. With an engeneering and design background she is focused on solving problems based on different organisational needs.

Thomas Glennow

Thomas uses his analytical skills and technical experience to increase the value you get out of your information technology investment.

Your Face Here

If you would like to be a part of this talented team please go ahead and contact us.

Tenco

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