WE CREATE FLOW BETWEEN BUSINESS, PEOPLE AND TECHNOLOGY

We design holistic customer and user experiences that create value for business.

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Complexity and problem solving -the love of our life 😍 Happy Valentines! #malmö #problemsolving #change #innovation #people #team #processes #technology #systemsthinking #malmö #Sweden #valentines #valentinesday2020

Today some of us had a fun valentines date with friends in Copenhagen that turned into the start of a new relationship. We welcome Simona from Italy, a designer that ask the right questions and solves the important problems. #copenhagen #valentines #friends #designers #servicedesigners #relationships #learning #people #innovation #creativity #facilitaton #change #yey #manonlessuites #champagne

A brisk lunch walk in our fabulous city Malmö 😍 gives us both inspiration and ideas for new projects and collaborations. #problemsolving #cocreation #malmö #design #processes #technology #smartcities #innnovation #people #humancentereddesign #coffee #spring #walk #architecture #cityplanning #servicesystemsdesign #sweden #collaboration #nofilter

Meet Mr Peacock, our new dreamy office chair for reflection and a tad of flair. Every office needs space for quality assurance of thoughts and ideas. So no more shitty ideas from now on ok? 😂 #reflection teamwork #office #peacockchair #design #change #changemanagement #malmö #Sweden #spacialdesign #employeesatisfaction

It’s not about creating perfection, its about creating tools for keeping up conversations long enough to listen and understand needs and ideas that might not be your own. That’s were real change happens. #behaviors #cocreate #prototype #prototyping #listen #creativity #workshop #processes #information #tools #perspectives #diversity #inclusion #levelup #change #communication #chanemanagement #design #ideas #lego #post-its #people

Before and after pic of mingle. Networking is such a skill 🤷🏻‍♀️ How might we figure out a great physical introvert networking process? Any ideas or great experiences you wanna share? #mingle #networking #introvertproblems #introvert #creativity #experiencedesign #events #malmö #skåne #mediaevolution #introvertevents #design #socialinteractions #businessdesign

The importance of simple visuals for teams to align is often forgotten. Here a quick visual explaining one healthcare scenario for a multifuncional team simulating changes in healthcare and capturing benefits and pitfalls. #apicturesaysathousandwords #efficient #effective #change #changemanagement #drawing #visualcommunication #scenario #process #processdesign #vision #healthcare #healthcarelab #healthcarebusinesslab #sdvprojektet #regionskåne #lund #malmö #facilitation #workshops #benefits #pitfalls #multifunctional #crossorganisational

Oh my, our creativity has NO working hours! #change #improvement #office #innovation #tools #spacedesign #interactions

New opportunities and global goals to support. Monika and Hanna exploring Lund. #change #design #processdesign #facilitation #conceptdevelopment #people #teams #creativity #postits #processmapping #cx #ux #employeeengagement #engagement #designsprints #socialinnovation #impactunicorns #sustainability #unsustainabilitygoals #lund #unops

Complexity and problem solving -the love of our life 😍 Happy Valentines! #malmö #problemsolving #change #innovation #people #team #processes #technology #systemsthinking #malmö #Sweden #valentines #valentinesday2020

Today some of us had a fun valentines date with friends in Copenhagen that turned into the start of a new relationship. We welcome Simona from Italy, a designer that ask the right questions and solves the important problems. #copenhagen #valentines #friends #designers #servicedesigners #relationships #learning #people #innovation #creativity #facilitaton #change #yey #manonlessuites #champagne

A brisk lunch walk in our fabulous city Malmö 😍 gives us both inspiration and ideas for new projects and collaborations. #problemsolving #cocreation #malmö #design #processes #technology #smartcities #innnovation #people #humancentereddesign #coffee #spring #walk #architecture #cityplanning #servicesystemsdesign #sweden #collaboration #nofilter

Meet Mr Peacock, our new dreamy office chair for reflection and a tad of flair. Every office needs space for quality assurance of thoughts and ideas. So no more shitty ideas from now on ok? 😂 #reflection teamwork #office #peacockchair #design #change #changemanagement #malmö #Sweden #spacialdesign #employeesatisfaction

It’s not about creating perfection, its about creating tools for keeping up conversations long enough to listen and understand needs and ideas that might not be your own. That’s were real change happens. #behaviors #cocreate #prototype #prototyping #listen #creativity #workshop #processes #information #tools #perspectives #diversity #inclusion #levelup #change #communication #chanemanagement #design #ideas #lego #post-its #people

Before and after pic of mingle. Networking is such a skill 🤷🏻‍♀️ How might we figure out a great physical introvert networking process? Any ideas or great experiences you wanna share? #mingle #networking #introvertproblems #introvert #creativity #experiencedesign #events #malmö #skåne #mediaevolution #introvertevents #design #socialinteractions #businessdesign

The importance of simple visuals for teams to align is often forgotten. Here a quick visual explaining one healthcare scenario for a multifuncional team simulating changes in healthcare and capturing benefits and pitfalls. #apicturesaysathousandwords #efficient #effective #change #changemanagement #drawing #visualcommunication #scenario #process #processdesign #vision #healthcare #healthcarelab #healthcarebusinesslab #sdvprojektet #regionskåne #lund #malmö #facilitation #workshops #benefits #pitfalls #multifunctional #crossorganisational

Oh my, our creativity has NO working hours! #change #improvement #office #innovation #tools #spacedesign #interactions

New opportunities and global goals to support. Monika and Hanna exploring Lund. #change #design #processdesign #facilitation #conceptdevelopment #people #teams #creativity #postits #processmapping #cx #ux #employeeengagement #engagement #designsprints #socialinnovation #impactunicorns #sustainability #unsustainabilitygoals #lund #unops

We use service design methodology to create solutions that make work and life easier, clearer, and more valuable for everyone

1. Discover the outside-in perspective

We gather data on your customer experience and behaviour to determine the strategy for your business goals.

2. Evaluate during innovation and improvement

We innovate by co-creation and involve your stakeholders in testing designs for efficient decisions forward.

3. Deploy quality assured services

By involving and testing early in the process we make sure you are on track with your business improvements and deliver quality.

Customer-driven and business focused

We help you design services based on actual data from people’s behavior and preferences and make sure they stay aligned with the needs of your business. Service design eliminates the guesswork and focuses your teams effort on what counts. We co-create design solutions in a visual process that result in service blueprints, requirement specifications and or prototypes.

Our Team

Tencollaborators

Adriana Azinovic

Adriana is specialized in co-creation with stakeholders mixing business analysis, customer experience and service design tools.

Magnus Nilsson

Magnus is a conceptual designer using his strenghts as a full stack developer with a passion for research and requirement analysis.

Mattias Nordgren

Mattias is an experienced Enterprise Architect. He is outgoing, calm and entrepreneurial with a good portion of determination and persistency.

Monika Zielińska

Monika is a service designer with a background in linguistics and multimedia. She is an observer motivated to define problems and make solutions for a big impact.

Eric Ericsson

Eric is an experienced front end developer turning business requirements and user needs into prototypes and solutions.

Viktoria Ekberg

Viktoria has a broad experience of different roles in international organisations. With an engeneering and design background she is focused on solving problems based on different organisational needs.

Josef Sahlberg

Josef is our Visual Designer with UX skills from many years of contributing to the success of big branding and change projects. His passion for holistic solutions is contagious.

Jennifer Larsson

Jennifer is an empathetic User Experience designer and studied nursing. She has a great eye for details in processes and contributes with delightful User Interfaces.

Hanna von Buxhoeveden

Hanna is a multifaceted designer solving problems with a collaborative drive using the latest in tools and methods to inspire teams and their creativity.

Thomas Glennow

Thomas uses his analytical skills and technical experience to increase the value you get out of your information technology investment.

Your Face Here

If you would like to be a part of this talented team please go ahead and contact us.

Tenco

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