WE CREATE FLOW BETWEEN BUSINESS, PEOPLE AND TECHNOLOGY

We design holistic customer and user experiences that create value for business.

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Amazing experience design in Malmö changing the behaviours of people. Crowded parks with people of all ages in the darkest hour. Places you never would dream to go to in the night, suddenly felt friendly and buzy. #metropolisbynight #malmöstad #malmö #art #light #innovation #experiencedesign #creativity #people #behaviour #citythatneversleeps #ilovemalmo #ilovemalmö #takebackthenight #park #dark

Magnus, Thomas and Adriana -Tenco meetup in Medicon Village in Lund ☀️Working on three different projects connected to one another at Region Skåne. #tencoteam #people #project #servicedesign #team #enterprisearchitecture #solution #patientexperience #employeengagement #lund #mediconvillage #healthcare #it #systemsthinking #designthinking #designmethodology #regionskåne

Getting organised! #healthcare #structure #issues #servicedesign #innovation #changemanagement #change #it #people #solutions #regionskåne #office #postits #projectmanagement

Chatting with Mats and Jan, the Director of Digitalisation & IT and the Executive sponsor of the largest healthcare change programs ever in Region Skåne. What a challenge we have in front of us. 😅#change #healthcare #servicedesign #design #projectmanagement #hospitals #malmö #lund #trelleborg #helsingborg #ängelholm #hässleholm #kristianstad #landskrona #simrishamn #ystad #sus #kryh #sund #it #cerner

Say Hi to Jacob, Izabella and Christian! Our new interns with superhuman powers! They are in charge of some cool projects this fall! Service design and Interaction design ftw! #servicedesign #internship #interactiondesign #ux #cx #malmö #change #changemanagement #people #business #technology #processes #humans

malmö

Eating the project logo....someone�...

Starting a new global project for IKEA services this week. Mattias supporting the IKEA team with his experience and wisdom from systems design. #systemsdesign #servicedesign #ikea #solutions #team #strategy #architecture #enterprisearchitecture #malmö #world #global

Today the exiting change journey for all hospitals in southern Sweden starts. We are a big part of this and will support the clinical staff in cocreating their future tools by prototyping cross-organisational workflows. #project #regionskåne #johanwester #humancentereddesign #changemanagement #change #participatorydesign #peoplecentric #patientcentric #servicedesign #cocreation #prototyping #lund #malmö #helsingborg #ängelholm #hässleholm #kristianstad #simrishamn #ystad #trelleborg #landskrona #sdv #skånesdigitalavårdinformationssystem

Amazing experience design in Malmö changing the behaviours of people. Crowded parks with people of all ages in the darkest hour. Places you never would dream to go to in the night, suddenly felt friendly and buzy. #metropolisbynight #malmöstad #malmö #art #light #innovation #experiencedesign #creativity #people #behaviour #citythatneversleeps #ilovemalmo #ilovemalmö #takebackthenight #park #dark

Magnus, Thomas and Adriana -Tenco meetup in Medicon Village in Lund ☀️Working on three different projects connected to one another at Region Skåne. #tencoteam #people #project #servicedesign #team #enterprisearchitecture #solution #patientexperience #employeengagement #lund #mediconvillage #healthcare #it #systemsthinking #designthinking #designmethodology #regionskåne

Getting organised! #healthcare #structure #issues #servicedesign #innovation #changemanagement #change #it #people #solutions #regionskåne #office #postits #projectmanagement

Chatting with Mats and Jan, the Director of Digitalisation & IT and the Executive sponsor of the largest healthcare change programs ever in Region Skåne. What a challenge we have in front of us. 😅#change #healthcare #servicedesign #design #projectmanagement #hospitals #malmö #lund #trelleborg #helsingborg #ängelholm #hässleholm #kristianstad #landskrona #simrishamn #ystad #sus #kryh #sund #it #cerner

Onboarding new people 🙋‍♀️#internship #onboarding #design #servicedesign #malmö #people #team #creative #designstudio

Say Hi to Jacob, Izabella and Christian! Our new interns with superhuman powers! They are in charge of some cool projects this fall! Service design and Interaction design ftw! #servicedesign #internship #interactiondesign #ux #cx #malmö #change #changemanagement #people #business #technology #processes #humans

Eating the project logo....someone’s gotta do it! #celebrate #kickoff #project #regionskåne #servicedesign #innovation #strategicdesign #cerner #change #lund #malmö #changemanagement

Starting a new global project for IKEA services this week. Mattias supporting the IKEA team with his experience and wisdom from systems design. #systemsdesign #servicedesign #ikea #solutions #team #strategy #architecture #enterprisearchitecture #malmö #world #global

Today the exiting change journey for all hospitals in southern Sweden starts. We are a big part of this and will support the clinical staff in cocreating their future tools by prototyping cross-organisational workflows. #project #regionskåne #johanwester #humancentereddesign #changemanagement #change #participatorydesign #peoplecentric #patientcentric #servicedesign #cocreation #prototyping #lund #malmö #helsingborg #ängelholm #hässleholm #kristianstad #simrishamn #ystad #trelleborg #landskrona #sdv #skånesdigitalavårdinformationssystem

We use service design methodology to create solutions that make work and life easier, clearer, and more valuable for everyone

1. Discover the outside-in perspective

We gather data on your customer experience and behaviour to determine the strategy for your business goals.

2. Evaluate during innovation and improvement

We innovate by co-creation and involve your stakeholders in testing designs for efficient decisions forward.

3. Deploy quality assured services

By involving and testing early in the process we make sure you are on track with your business improvements and deliver quality.

Customer-driven and business focused

We help you design services based on actual data from people’s behavior and preferences and make sure they stay aligned with the needs of your business. Service design eliminates the guesswork and focuses your teams effort on what counts. We co-create design solutions in a visual process that result in service blueprints, requirement specifications and or prototypes.

Our Team

Tencollaborators

Adriana Azinovic

Adriana is specialized in co-creation with stakeholders mixing business analysis, customer experience and service design tools.

Magnus Nilsson

Magnus is a conceptual designer using his strenghts as a full stack developer with a passion for research and requirement analysis.

Mattias Nordgren

Mattias is an experienced Enterprise Architect. He is outgoing, calm and entrepreneurial with a good portion of determination and persistency.

Monika Zielińska

Monika is a service designer with a background in linguistics and multimedia. She is an observer motivated to define problems and make solutions for a big impact.

Eric Ericsson

Eric is an experienced front end developer turning business requirements and user needs into prototypes and solutions.

Viktoria Ekberg

Viktoria has a broad experience of different roles in international organisations. With an engeneering and design background she is focused on solving problems based on different organisational needs.

Jakob Håkonsson

Jakob is an interaction designer and master of sketching and prototyping. He is skilled in conducting qualitative research and creating meaningful design through user involvement.

Christian Scully

Christian is a Service Systems Designer passionate about service innovation and creating great customer experiences. He is a content creator and skilled photographer.

Izabella Rudics

Izabella is a service designer with a background in product design who loves to work with users to identify their needs and create pleasurable and enriching experiences with and for them.

Thomas Glennow

Thomas uses his analytical skills and technical experience to increase the value you get out of your information technology investment.

Your Face Here

If you would like to be a part of this talented team please go ahead and contact us.

Tenco

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