WE CREATE FLOW BETWEEN BUSINESS, PEOPLE AND TECHNOLOGY

We design holistic customer and user experiences that create value for business.

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Sometimes prototyping is more fun than the actual product or user situation. #paperprototyping #prototyping #businessdesign #workflowdesign #transformation #digitaltransformation #cardboard #card #numbers #soundeffects

The team in a walkthrough together. Welcoming Hanna to the left, our new intern from HyperIsland. Already on track producing and sharing after a day with crazy meetings and a LOT of postits. #teamwork #team #office #project #intern #hyperisland #malmö #whiteboard #postits

Found some workshop props I used when there was no umbrella to be found in the Office. #thankyoucreativity #hat #rain #office #walkintherain #malmö #gamlastaden #workshop #props

Sscm project team with Our designer Monika met for a kick off to get alignment, reflect and plan for the future. Hopefully this day will give everyone energy and motivation to go forward. #proudteam #lego #ikea #team #project #changemanagement #people #motivation #kickoff #malmö

Planning three intense design weeks in the simulation lab. Need to optimize the process to scale up our activities 🏄‍♂️ when 22 workstreams are offered to simulate with our team #prototyping #simulation #design #changemanagement #transformation #processes #workflows #healthcare #people #patients #patientexperience #employeexperience #employeeengagement #lund #mediconvillage #technology #medtech #hospital #employees #breakingsilos

So happy to see the result of great internship projects and here is one touchpoint from our concept reaching out to parents on parental leave shopping. #customerresearch #conceptdevelopment #servicedesign #stakeholdersengagement #ica #bvc #healthcare #parentalleave #knowledge #babies #people #lund #malmö @guilleaguirre @taniacearreta #yey

Simulation of how dietitians use an app instead of paper as a tool in their daily work process. Great insights about technology not solving the real problem always. #changemanagement #employeexperience #patientexperience #processdesign #simulation #worktool #method #digitaltransformation #transformation #lund #malmö #SDV-labbet #lab #prototyping #change #people #flow #friction #design #servicedesign #serviceblueprint #healthcare #regionskåne

Politicians visiting us in the Healthcare prototyping Lab we set up in Region Skåne. Got great feedback. The innovative approach for future ways of working together with patients, clinicians and IT has only started! #regionskane #changemanagement #employeeengagement #change #innovation #futurewaysofworking #designstrategy #designprocess #facilitation #servicedesign #patientexperience #employeeexperience #cx #ux #experiencedesign #userexperience #lab #simulation #prototyping #lund #malmö #teamwork #value #failfastlearnfast #digitaltransformation #organisationtransformation

New additions to our office snow globe collection 💪🏼 Tencollaborators gathering experiences and sharing. #experencedesign #globe #christmassnowglobe #snowglobe #team #travel #visit #people #extentiongift #malmö

Sometimes prototyping is more fun than the actual product or user situation. #paperprototyping #prototyping #businessdesign #workflowdesign #transformation #digitaltransformation #cardboard #card #numbers #soundeffects

The team in a walkthrough together. Welcoming Hanna to the left, our new intern from HyperIsland. Already on track producing and sharing after a day with crazy meetings and a LOT of postits. #teamwork #team #office #project #intern #hyperisland #malmö #whiteboard #postits

Found some workshop props I used when there was no umbrella to be found in the Office. #thankyoucreativity #hat #rain #office #walkintherain #malmö #gamlastaden #workshop #props

Sscm project team with Our designer Monika met for a kick off to get alignment, reflect and plan for the future. Hopefully this day will give everyone energy and motivation to go forward. #proudteam #lego #ikea #team #project #changemanagement #people #motivation #kickoff #malmö

Planning three intense design weeks in the simulation lab. Need to optimize the process to scale up our activities 🏄‍♂️ when 22 workstreams are offered to simulate with our team #prototyping #simulation #design #changemanagement #transformation #processes #workflows #healthcare #people #patients #patientexperience #employeexperience #employeeengagement #lund #mediconvillage #technology #medtech #hospital #employees #breakingsilos

So happy to see the result of great internship projects and here is one touchpoint from our concept reaching out to parents on parental leave shopping. #customerresearch #conceptdevelopment #servicedesign #stakeholdersengagement #ica #bvc #healthcare #parentalleave #knowledge #babies #people #lund #malmö @guilleaguirre @taniacearreta #yey

Simulation of how dietitians use an app instead of paper as a tool in their daily work process. Great insights about technology not solving the real problem always. #changemanagement #employeexperience #patientexperience #processdesign #simulation #worktool #method #digitaltransformation #transformation #lund #malmö #SDV-labbet #lab #prototyping #change #people #flow #friction #design #servicedesign #serviceblueprint #healthcare #regionskåne

Politicians visiting us in the Healthcare prototyping Lab we set up in Region Skåne. Got great feedback. The innovative approach for future ways of working together with patients, clinicians and IT has only started! #regionskane #changemanagement #employeeengagement #change #innovation #futurewaysofworking #designstrategy #designprocess #facilitation #servicedesign #patientexperience #employeeexperience #cx #ux #experiencedesign #userexperience #lab #simulation #prototyping #lund #malmö #teamwork #value #failfastlearnfast #digitaltransformation #organisationtransformation

New additions to our office snow globe collection 💪🏼 Tencollaborators gathering experiences and sharing. #experencedesign #globe #christmassnowglobe #snowglobe #team #travel #visit #people #extentiongift #malmö

We use service design methodology to create solutions that make work and life easier, clearer, and more valuable for everyone

1. Discover the outside-in perspective

We gather data on your customer experience and behaviour to determine the strategy for your business goals.

2. Evaluate during innovation and improvement

We innovate by co-creation and involve your stakeholders in testing designs for efficient decisions forward.

3. Deploy quality assured services

By involving and testing early in the process we make sure you are on track with your business improvements and deliver quality.

Customer-driven and business focused

We help you design services based on actual data from people’s behavior and preferences and make sure they stay aligned with the needs of your business. Service design eliminates the guesswork and focuses your teams effort on what counts. We co-create design solutions in a visual process that result in service blueprints, requirement specifications and or prototypes.

Our Team

Tencollaborators

Adriana Azinovic

Adriana is specialized in co-creation with stakeholders mixing business analysis, customer experience and service design tools.

Magnus Nilsson

Magnus is a conceptual designer using his strenghts as a full stack developer with a passion for research and requirement analysis.

Mattias Nordgren

Mattias is an experienced Enterprise Architect. He is outgoing, calm and entrepreneurial with a good portion of determination and persistency.

Monika Zielińska

Monika is a service designer with a background in linguistics and multimedia. She is an observer motivated to define problems and make solutions for a big impact.

Eric Ericsson

Eric is an experienced front end developer turning business requirements and user needs into prototypes and solutions.

Viktoria Ekberg

Viktoria has a broad experience of different roles in international organisations. With an engeneering and design background she is focused on solving problems based on different organisational needs.

Josef Sahlberg

Josef is our Visual Designer with UX skills from many years of contributing to the success of big branding and change projects. His passion for holistic solutions is contagious.

Thomas Glennow

Thomas uses his analytical skills and technical experience to increase the value you get out of your information technology investment.

Your Face Here

If you would like to be a part of this talented team please go ahead and contact us.

Tenco

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