WE CREATE FLOW BETWEEN BUSINESS, PEOPLE AND TECHNOLOGY

We design holistic customer and user experiences that create value for business.

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Bridging employee engagement and patient involvement is an important factor when building the new healthcare for skåne citizens. And it’s working 💪 #patientinvolvement #patientexperience #empathy #employeeengagement #employeeexperience #changemanagement #change #people #technology #processes #mediconvillage #lund #malmö #workshop #postits #scenarios #stories

Some days offer less inspiring work environments. But can be creative nevertheless. #employeeengagement #employeeexperience #changemanagement #innivation #design #creativity #people #interiordesign #officespace #corridor #lund #mediconvillage

Greetings from Mattias! Supporting our client in Russia this week. #managementconsultant #cloudarchitecture #enterprisearchitecture #servicedesign #changemanagement #russia #moscow #moskva #rabota #ikea #malmö #redsquare #hej #whiterussian

There is always a new process defined when we have left the building (or a breif chat in a room). #changemanagement #servicedesign #change #innovation #process #processdesign #designprocess #postits #people #activities #serviceblueprint #employeeengagement #employeeexperience #userexperience #customerexperience #skåne #regionskåne #sdv #warroom #mediconvillage #lund #malmö

Nice book release party in Lund with the author @paulubelacker talking about inspirational leaders and the lack of good leaders that made him search for the examples he found and highlighted. #changemanagement #change #leadership #boss #people #behaviours #inspirationalleaders #inspirerandeledare #book #bookrelease #lund #employeeengagement #employeeexperience

...and meanwhile in another part of the building -a Personas workshop with patients and healthcare staff. Great insights and many laughs :) #designthinking #servicedesign #patientexperience #employeeengagement #changemanagement #cocreation #change #sdv #healthcare #skåne #regionskåne #lund #mediconvillage #teamwork #personas #cx #ux #customerexperience

It took 5 people to move an intensive care bed...but now its in the right spot for prototyping and cocreating the future of healthcare. #healthcare #prototyping #servicedesign #intensivecare #people #regionskåne #skåne #sweden #cerner #sdv #cocreation #team #teamwork #challenge #changemanagement #change #bed #patientexperience #employeeengagement #ux #cx #customerexperience

There are times when the Phantom leaves the jungle and walks the streets of the town like an ordinary man. #teamtenco #changemanagement #managementconsulting #innovation #people #business #digitaltransformation #servicedesign #change #design #processdesign #facilitation #designthinking #thephantom #teambuilding #lasoup #lunch #freezingcold #malmö #thestreetsofmalmö #introverts

Great introduction days in Malmö -Lund for the 300+ people joining to change Swedish healthcare processes. So we are up for a true challenge supporing these doctors, nurses, patients and relatives. But so looking forward the great impact we can cocreate. #patientexperience #employeeengagement #changemanagement #cocreation #designthinking #servicedesign #malmö #lund #regionskåne #cerner #impact #userexperience #processdesign #workflow #malmö #lund #change

Bridging employee engagement and patient involvement is an important factor when building the new healthcare for skåne citizens. And it’s working 💪 #patientinvolvement #patientexperience #empathy #employeeengagement #employeeexperience #changemanagement #change #people #technology #processes #mediconvillage #lund #malmö #workshop #postits #scenarios #stories

Some days offer less inspiring work environments. But can be creative nevertheless. #employeeengagement #employeeexperience #changemanagement #innivation #design #creativity #people #interiordesign #officespace #corridor #lund #mediconvillage

Greetings from Mattias! Supporting our client in Russia this week. #managementconsultant #cloudarchitecture #enterprisearchitecture #servicedesign #changemanagement #russia #moscow #moskva #rabota #ikea #malmö #redsquare #hej #whiterussian

There is always a new process defined when we have left the building (or a breif chat in a room). #changemanagement #servicedesign #change #innovation #process #processdesign #designprocess #postits #people #activities #serviceblueprint #employeeengagement #employeeexperience #userexperience #customerexperience #skåne #regionskåne #sdv #warroom #mediconvillage #lund #malmö

Nice book release party in Lund with the author @paulubelacker talking about inspirational leaders and the lack of good leaders that made him search for the examples he found and highlighted. #changemanagement #change #leadership #boss #people #behaviours #inspirationalleaders #inspirerandeledare #book #bookrelease #lund #employeeengagement #employeeexperience

...and meanwhile in another part of the building -a Personas workshop with patients and healthcare staff. Great insights and many laughs :) #designthinking #servicedesign #patientexperience #employeeengagement #changemanagement #cocreation #change #sdv #healthcare #skåne #regionskåne #lund #mediconvillage #teamwork #personas #cx #ux #customerexperience

It took 5 people to move an intensive care bed...but now its in the right spot for prototyping and cocreating the future of healthcare. #healthcare #prototyping #servicedesign #intensivecare #people #regionskåne #skåne #sweden #cerner #sdv #cocreation #team #teamwork #challenge #changemanagement #change #bed #patientexperience #employeeengagement #ux #cx #customerexperience

There are times when the Phantom leaves the jungle and walks the streets of the town like an ordinary man. #teamtenco #changemanagement #managementconsulting #innovation #people #business #digitaltransformation #servicedesign #change #design #processdesign #facilitation #designthinking #thephantom #teambuilding #lasoup #lunch #freezingcold #malmö #thestreetsofmalmö #introverts

Great introduction days in Malmö -Lund for the 300+ people joining to change Swedish healthcare processes. So we are up for a true challenge supporing these doctors, nurses, patients and relatives. But so looking forward the great impact we can cocreate. #patientexperience #employeeengagement #changemanagement #cocreation #designthinking #servicedesign #malmö #lund #regionskåne #cerner #impact #userexperience #processdesign #workflow #malmö #lund #change

We use service design methodology to create solutions that make work and life easier, clearer, and more valuable for everyone

1. Discover the outside-in perspective

We gather data on your customer experience and behaviour to determine the strategy for your business goals.

2. Evaluate during innovation and improvement

We innovate by co-creation and involve your stakeholders in testing designs for efficient decisions forward.

3. Deploy quality assured services

By involving and testing early in the process we make sure you are on track with your business improvements and deliver quality.

Customer-driven and business focused

We help you design services based on actual data from people’s behavior and preferences and make sure they stay aligned with the needs of your business. Service design eliminates the guesswork and focuses your teams effort on what counts. We co-create design solutions in a visual process that result in service blueprints, requirement specifications and or prototypes.

Our Team

Tencollaborators

Adriana Azinovic

Adriana is specialized in co-creation with stakeholders mixing business analysis, customer experience and service design tools.

Magnus Nilsson

Magnus is a conceptual designer using his strenghts as a full stack developer with a passion for research and requirement analysis.

Mattias Nordgren

Mattias is an experienced Enterprise Architect. He is outgoing, calm and entrepreneurial with a good portion of determination and persistency.

Monika Zielińska

Monika is a service designer with a background in linguistics and multimedia. She is an observer motivated to define problems and make solutions for a big impact.

Eric Ericsson

Eric is an experienced front end developer turning business requirements and user needs into prototypes and solutions.

Viktoria Ekberg

Viktoria has a broad experience of different roles in international organisations. With an engeneering and design background she is focused on solving problems based on different organisational needs.

Thomas Glennow

Thomas uses his analytical skills and technical experience to increase the value you get out of your information technology investment.

Your Face Here

If you would like to be a part of this talented team please go ahead and contact us.

Tenco

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