WE CREATE FLOW BETWEEN BUSINESS, PEOPLE AND TECHNOLOGY

We design holistic customer and user experiences that create value for business.

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Spontaneous visit from Christel today, our fantastic accounting assistant. Her lovely smile makes us happy and she supports us with a terrific service and good insights! On top of that, she brings us great gifts when you least expect them ❤️ #accounting #flowers #haveagreatsummer #malmö #bestaccountantever #changemanagement #servicedesign #change #summer #höllvikensbokföringshus

Have a great summer wherever you are! You will find us on the Urban Beach in Malmö or anywhere in Malmö if you need us. #summer #malmoe #malmo #malmö #Humlegatan4 #office #beach #mixingbusinessandpleasure #businessispleasure #design #solvingproblems #servicedesign #changemanagement #change #energyboost #sun #GT

Ice cream break in the design factory. A sunny day of insights from design process walkthrough at Tenco with the team. Due to our multidisciplinary diversity we get broader and deeper insights. Also the choices of ice cream flavors do tell how different we are 😁 #icecream #team #teamwork #designprocess #design #insights #people #needs #malmö #drottningtorget #ourhood

Prototyping how clinical workflows is affected by new systems and medtech equipment. Recording and participant interviews follows for insuget collection. #patientexperience #employeeexperience #employeeengagement #changemanagement #hospitals #healthcare #mediconvillage #sdvprojektet

Great Tenco Summer Bash boule with the team today! #teamwork #boule #people #neigbourhood #boulbaren #office

Creative output from todays prototyping planning session. Setting up a scenario visualising workflow changes in healthcare. #prototyping #healthcare #workflows #scenarios #processes #drawing #sketching #testing #failfaster #patientexperience #employeeexperience #cx #ux #userexperience #employeeengagement #physicaldesign #interactivecommunication #visualcommunication #teamwork #mediconvillage

”As is” processes really can be shocking when visualised 🙈 Change is a Good thing, embrace it with some creative materials and a crossfunctional team 🕺🏻#changemanagement #change #employeeengagement #employeexperience #customerexperience #userexperience #servicedesign #malmö #processdesign #processes #processleader #team #postits #creative #scenarios

One of our favorite place in Malmö. Always inspiring to observe expectations, disappointment, hope, anger or luck in people traveling to and from this place. #servicedesign #customerexperience #userexperience #people #observations #emotionaldesign #empathy #malmö #centralstationenmalmö #malmöcentral #malmöcentralstation #services #trainstation #trains

Discussions on the future -50 years from now with Artificial Intelligence and singularity 😱 #artificialintelligence #singularity #davidpolfeldt #nordicpowwow #lund #johantyrberg #team #humans #behaviour #technology #ai #design #creativity

Spontaneous visit from Christel today, our fantastic accounting assistant. Her lovely smile makes us happy and she supports us with a terrific service and good insights! On top of that, she brings us great gifts when you least expect them ❤️ #accounting #flowers #haveagreatsummer #malmö #bestaccountantever #changemanagement #servicedesign #change #summer #höllvikensbokföringshus

Have a great summer wherever you are! You will find us on the Urban Beach in Malmö or anywhere in Malmö if you need us. #summer #malmoe #malmo #malmö #Humlegatan4 #office #beach #mixingbusinessandpleasure #businessispleasure #design #solvingproblems #servicedesign #changemanagement #change #energyboost #sun #GT

Ice cream break in the design factory. A sunny day of insights from design process walkthrough at Tenco with the team. Due to our multidisciplinary diversity we get broader and deeper insights. Also the choices of ice cream flavors do tell how different we are 😁 #icecream #team #teamwork #designprocess #design #insights #people #needs #malmö #drottningtorget #ourhood

Prototyping how clinical workflows is affected by new systems and medtech equipment. Recording and participant interviews follows for insuget collection. #patientexperience #employeeexperience #employeeengagement #changemanagement #hospitals #healthcare #mediconvillage #sdvprojektet

Great Tenco Summer Bash boule with the team today! #teamwork #boule #people #neigbourhood #boulbaren #office

Creative output from todays prototyping planning session. Setting up a scenario visualising workflow changes in healthcare. #prototyping #healthcare #workflows #scenarios #processes #drawing #sketching #testing #failfaster #patientexperience #employeeexperience #cx #ux #userexperience #employeeengagement #physicaldesign #interactivecommunication #visualcommunication #teamwork #mediconvillage

”As is” processes really can be shocking when visualised 🙈 Change is a Good thing, embrace it with some creative materials and a crossfunctional team 🕺🏻#changemanagement #change #employeeengagement #employeexperience #customerexperience #userexperience #servicedesign #malmö #processdesign #processes #processleader #team #postits #creative #scenarios

One of our favorite place in Malmö. Always inspiring to observe expectations, disappointment, hope, anger or luck in people traveling to and from this place. #servicedesign #customerexperience #userexperience #people #observations #emotionaldesign #empathy #malmö #centralstationenmalmö #malmöcentral #malmöcentralstation #services #trainstation #trains

Discussions on the future -50 years from now with Artificial Intelligence and singularity 😱 #artificialintelligence #singularity #davidpolfeldt #nordicpowwow #lund #johantyrberg #team #humans #behaviour #technology #ai #design #creativity

We use service design methodology to create solutions that make work and life easier, clearer, and more valuable for everyone

1. Discover the outside-in perspective

We gather data on your customer experience and behaviour to determine the strategy for your business goals.

2. Evaluate during innovation and improvement

We innovate by co-creation and involve your stakeholders in testing designs for efficient decisions forward.

3. Deploy quality assured services

By involving and testing early in the process we make sure you are on track with your business improvements and deliver quality.

Customer-driven and business focused

We help you design services based on actual data from people’s behavior and preferences and make sure they stay aligned with the needs of your business. Service design eliminates the guesswork and focuses your teams effort on what counts. We co-create design solutions in a visual process that result in service blueprints, requirement specifications and or prototypes.

Our Team

Tencollaborators

Adriana Azinovic

Adriana is specialized in co-creation with stakeholders mixing business analysis, customer experience and service design tools.

Magnus Nilsson

Magnus is a conceptual designer using his strenghts as a full stack developer with a passion for research and requirement analysis.

Mattias Nordgren

Mattias is an experienced Enterprise Architect. He is outgoing, calm and entrepreneurial with a good portion of determination and persistency.

Monika Zielińska

Monika is a service designer with a background in linguistics and multimedia. She is an observer motivated to define problems and make solutions for a big impact.

Eric Ericsson

Eric is an experienced front end developer turning business requirements and user needs into prototypes and solutions.

Viktoria Ekberg

Viktoria has a broad experience of different roles in international organisations. With an engeneering and design background she is focused on solving problems based on different organisational needs.

Thomas Glennow

Thomas uses his analytical skills and technical experience to increase the value you get out of your information technology investment.

Your Face Here

If you would like to be a part of this talented team please go ahead and contact us.

Tenco

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